Solving Problems
Checking the Printer Status..................120
Checking the Error Codes on the LCD Screen. . 120
Checking the Printer Status - Windows.......122
Checking the Printer Status - Mac OS........122
Removing Jammed Paper...................122
Removing Jammed Paper from the Rear
Paper Feed. . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Removing Jammed Paper from Inside the
Printer...............................123
Paper Does Not Feed Correctly. . . . . . . . . . . . . . . 124
Power and Control Panel Problems............125
Power Does Not Turn On.................125
Power Does Not Turn O.................125
LCD Screen Gets Dark...................125
Power Turns O Suddenly when the Printer
Is Running on the Battery.................125
Cannot Charge the Battery from a Computer. . .126
Optional External Battery is Not Recognized. . . 126
Cannot Print from a Computer...............126
Checking the Connection (USB)............126
Checking the Connection (Network).........127
Checking the Soware and Data. . . . . . . . . . . . 127
Checking the Printer Status from the
Computer (Windows)....................129
Checking the Printer Status from the
Computer (Mac OS).....................130
When You Cannot Make Network Settings...... 130
Cannot Connect from Devices Even ough
Network Settings are No Problems.......... 130
Checking the SSID Connected to the Printer. . . 132
Checking the SSID for the Computer.........132
Wireless LAN (Wi-Fi) Connections Become
Unstable When Using USB 3.0 Devices on a
Mac.................................133
Cannot Print from an iPhone, iPad, or iPod touch. 133
Printout Problems........................133
Print Quality Is Poor.................... 133
e Position, Size, or Margins of the Printout
Are Incorrect..........................135
Paper Is Smeared or Scued...............135
Printed Characters Are Incorrect or Garbled. . . 136
e
Printed Image Is Inverted..............136
e Printout Problem Could Not be Cleared. . . 136
Printing Is Too Slow.......................137
Other Problems..........................137
Slight Electric Shock when Touching the
Printer...............................137
Operation Sounds Are Loud...............137
Application Is Blocked by a Firewall (for
Windows Only)........................138
Appendix
Technical Specications....................139
Printer Specications....................139
Interface
Specications
...................140
Network Function List...................140
Wi-Fi Specications.....................141
Security Protocol.......................141
Supported
ird
Party Services.............141
Dimensions...........................142
Electrical Specications..................142
Environmental Specications..............144
System Requirements....................144
Regulatory Information....................145
Standards and Approvals................. 145
Restrictions on Copying..................146
Where to Get Help........................147
Technical Support Web Site................147
Contacting Epson Support................147
User's Guide
Contents
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