Epson Workforce Pro WF-M5299DW

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5. Shake the new ink pack 10 times and remove it from the packaging.

Caution: Do not touch the green chip on the ink pack.

6. Insert the new ink pack into the ink pack tray as shown. Place the ink pack into the ink pack tray and

move the handle forward to make sure the ink pack sets correctly.

Main Page

Table of Contents3
WF-M5299 User's Guide11
Product Basics12
Using the Control Panel12
Control Panel Buttons and Lights13
Status Icon Information13
Changing LCD Screen Language14
Selecting the Date and Time15
Adjusting the Screen Brightness17
Setting a Password and Locking the Control Panel17
Entering Characters on the LCD Screen19
Turning off the Operation Time out Setting19
Preventing PC Connection Via USB20
Product Parts Locations21
Product Parts - Front21
Product Parts - Inside23
Product Parts - Back24
The Power off and Sleep Timers24
Changing the Sleep Timer Settings25
Changing the Power off Timer Settings26
Epson Connect Solutions for Smartphones, Tablets, and more27
Setting up Epson Connect Services28
Using Epson Email Print29
Using the Epson Iprint Mobile App30
Using Epson Remote Print30
Using Airprint31
Using Google Cloud Print32
Setting up Google Cloud Print on a Chromebook33
Using the Mopria Print Service34
Android Printing Using the Epson Print Enabler34
Using Fire os Printing35
Using Windows 10 Mobile Printing35
Printing with NFC from Your Android Device36
Wi-Fi or Wired Networking38
Network Security Recommendations38
Wi-Fi Infrastructure Mode Setup39
Selecting Wireless Network Settings from the Control Panel40
Wi-Fi Direct Mode Setup42
Enabling Wi-Fi Direct Mode43
Wi-Fi Protected Setup (WPS)44
Using WPS to Connect to a Network45
Printing a Network Status Sheet46
Changing or Updating Network Connections47
Accessing the Web Config Utility47
Changing a USB Connection to a Wi-Fi Connection47
Changing a Wi-Fi Connection to a Wired Network Connection48
Connecting to a New Wi-Fi Router48
Disabling Wi-Fi Features49
Enabling Epson Universal Print Driver (PCL) or Postscript Printing50
Installing the Epson Universal Print Driver - Windows50
Installing the Postscript (PS3) Printer Software - Windows54
Installing the Postscript (PS3) Printer Software - Mac54
Selecting PDL (Page Description Language) Settings55
PDL Print Configuration Options57
Selecting Printer Language and Interface Settings59
Printing Language and Interface Options60
Printing a PCL or PS3 (Postscript) Font List61
Loading Paper62
Installing the Optional Paper Cassette Unit62
Enabling the Optional Paper Cassette - Windows64
Enabling the Optional Paper Cassette - Mac66
Loading Paper in the Cassette67
Loading Paper or Envelopes in the Rear Paper Feed Slot70
Paper Loading Capacity73
Double-Sided Printing Capacity76
Available Epson Papers77
Paper or Media Type Settings - Printing Software78
Selecting the Paper Settings for each Source - Control Panel79
Paper Type Settings - Control Panel80
Selecting Default Paper Settings - Administrator81
Selecting the Default Printer Settings81
Paper Source Settings Options83
Selecting the Universal Print Settings83
Universal Print Settings Options84
Printing from a Computer86
Printing with the Standard Epson Printer Software - Windows86
Selecting Basic Print Settings - Windows86
Paper Source Options - Windows89
Print Quality Options - Windows89
Multi-Page Printing Options - Windows89
Selecting Double-Sided Printing Settings - Windows90
Double-Sided Printing Options - Windows93
Print Density Adjustments - Windows93
Selecting Additional Layout and Print Options - Windows94
Image Options and Additional Settings - Windows95
Header/Footer Settings - Windows96
Selecting a Printing Preset - Windows97
Selecting Extended Settings - Windows99
Extended Settings - Windows100
Printing Your Document or Photo - Windows101
Locking Printer Settings - Windows102
Locked Setting Options104
Selecting Default Print Settings - Windows104
Changing the Language of the Printer Software Screens105
Changing Automatic Update Options107
Printing with the Built-In Epson Driver - Windows 10 S108
Selecting Print Settings - Windows 10 S108
Printing with the Epson Standard Printer Software - Mac112
Selecting Basic Print Settings - Mac113
Paper Source Options - Mac116
Print Quality Options - Mac116
Selecting Page Setup Settings - Mac117
Selecting Print Layout Options - Mac118
Selecting Double-Sided Printing Settings - Mac118
Double-Sided Printing Options and Adjustments - Mac120
Managing Color - Mac120
Color Matching - Mac120
Selecting Printing Preferences - Mac121
Printing Preferences - Mac122
Printing Your Document or Photo - Mac122
Checking Print Status - Mac123
Printing with the Epson Universal Print Driver - Windows124
Synchronizing Printer Settings - Epson Universal Print Driver - Windows124
Selecting Print Settings - Epson Universal Print Driver - Windows126
Selecting Default Print Settings - Epson Universal Print Driver - Windows128
Locking Printer Settings - Epson Universal Print Driver - Windows129
Epson Universal Print Driver Locked Setting Options131
Adding Network Printers - Epson Universal Print Driver - Windows131
Printing with the Postscript (PS3) Printer Software - Windows134
Enabling the Optional Paper Cassettes - Postscript Printer Software - Windows134
Selecting Print Settings - Postscript Printer Software - Windows135
Selecting Default Print Settings - Postscript Printer Software - Windows139
Accessing Printer Properties - Postscript - Windows140
Printing with the Postscript (PS3) Printer Software - Mac141
Enabling the Optional Paper Cassettes - Postscript Printer Software - Mac141
Selecting Print Settings - Postscript Printer Software - Mac142
Cancelling Printing Using a Product Button147
Replacing Ink Supply Units (Ink Packs) and Maintenance Boxes148
Check Ink and Maintenance Box Status148
Checking Ink Status on the LCD Screen148
Checking Ink and Maintenance Box Status - Windows149
Checking Ink and Maintenance Box Status - Mac151
Purchase Epson Ink Packs and Maintenance Boxes153
Ink Supply Unit (Ink Pack) Part Numbers153
Removing and Installing Ink Packs154
Maintenance Box Replacement157
Adjusting Print Quality159
Print Head Maintenance159
Print Head Nozzle Check160
Checking the Nozzles Using the Product Control Panel160
Checking the Nozzles Using a Computer Utility162
Print Head Cleaning164
Cleaning the Print Head Using the Product Control Panel165
Cleaning the Print Head Using a Computer Utility166
Enabling the Periodic Cleaning Setting169
Print Quality Adjustment169
Adjusting the Print Quality Using the Product Control Panel169
Print Head Alignment171
Aligning the Print Head Using the Product Control Panel172
Cleaning the Paper Guide173
Cleaning and Transporting Your Product175
Cleaning Your Product175
Transporting Your Product175
Solving Problems181
Checking for Software Updates181
Product Status Messages182
Running a Product Check183
Resetting Control Panel Defaults185
Solving Setup Problems186
Product Does Not Turn on or off187
Noise after Ink Installation187
Software Installation Problems187
Solving Network Problems188
Product Cannot Connect to a Wireless Router or Access Point188
Network Software Cannot Find Product on a Network189
Product Does Not Appear in Mac Printer Window190
Cannot Print over a Network191
Solving Paper Problems192
Paper Feeding Problems193
Paper Jams Inside the Product194
Paper Ejection Problems194
Solving Problems Printing from a Computer195
Nothing Prints195
Product Icon Does Not Appear in Windows Taskbar196
Printing Is Slow197
Solving Page Layout and Content Problems198
Inverted Image199
Too Many Copies Print199
Blank Pages Print199
Incorrect Margins on Printout200
Incorrect Characters Print200
Incorrect Image Size or Position201
Slanted Printout202
Solving Print Quality Problems202
White or Dark Lines in Printout203
Blurry or Smeared Printout203
Faint Printout or Printout Has Gaps205
Grainy Printout205
Uninstall Your Product Software207
Uninstalling Printing Software - Standard Epson Printer Software - Windows207
Uninstalling Product Software - Mac208
Where to Get Help208
Technical Specifications210
Windows System Requirements210
Mac System Requirements211
Paper Specifications211
Printable Area Specifications213
Ink Pack Specifications214
Dimension Specifications215
Electrical Specifications215
Environmental Specifications216
Interface Specifications216
Network Interface Specifications216
Safety and Approvals Specifications218
Notices219
Important Safety Instructions219
General Printer Safety Instructions219
Ink Pack Safety Instructions221
Wireless Connection Safety Instructions221
LCD Screen Safety Instructions221
FCC Compliance Statement222
Binding Arbitration and Class Waiver223
Trademarks226
Copyright Notice226
A Note Concerning Responsible Use of Copyrighted Materials227
Default Delay Times for Power Management for Epson Products227
Copyright Attribution227

Epson Workforce Pro WF-M5299DW

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