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• Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound,
right-click your product name, and select Open. Right click the stalled print job, click Cancel, and
click Yes.
• In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in
the printer settings window, and cancel any stalled print jobs.
• If your product is connected to a USB hub, connect it directly to your computer instead.
• If your computer entered sleep mode the last time you printed, the next print job after your computer
exits sleep mode may contain garbled characters. Print your document again.
• If incorrect characters still appear in your prints, try connecting your product using a different cable.
• Windows or Mac: Make sure you are using the printer software for this product. Check the product
name at the top of the driver window.
• If you are using the PostScript printer software, EPS files created in binary format may not print
correctly. Try creating the file in ASCII format instead.
• If you are using the Windows PostScript printer software, the product cannot print binary data if it is
connected to the computer using a USB cable. Try selecting ASCII or TBCP as the Output Protocol
setting on the Device Settings tab in the printer properties.
• If you are using the Windows PostScript printer software, select the appropriate substitution fonts on
the Device Settings tab in the printer properties.
Parent topic: Solving Page Layout and Content Problems
Incorrect Image Size or Position
If your printed image is the wrong size or in the wrong position, try these solutions:
• Make sure you selected the correct paper size and layout settings in your printing program and printer
software.
• Make sure you selected the correct paper size on the control panel.
• Make sure your paper is positioned correctly for feeding into the printer.
• Slide the edge guides against the edges of the paper.
You can use the preview option in your printer software to check your margins before you print.
Parent topic: Solving Page Layout and Content Problems
Related tasks
Selecting Additional Layout and Print Options - Windows
Cleaning Your Product
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