Epson WorkForce Pro WF-M5690DWF

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4. Open the document cover.

5. Remove the jammed paper.

6. Close the document cover.

User's Guide

Solving Problems

147

Main Page

Table of Contents5
About this Manual9
Introduction of Manuals9
Marks and Symbols9
Descriptions Used in this Manual10
Operating System References10
Important Instructions11
Safety Instructions11
Printer Advisories and Warnings11
Advisories and Warnings for Setting Up/Using the Printer12
Advisories and Warnings for Using the Printer with a Wireless Connection13
Advisories and Warnings for Using the Touchscreen13
Protecting Your Personal Information13
Administrator Settings14
Locking the Printer Settings Using an Administrator's Password14
Unlocking the Printer Settings14
User Feature Restrictions14
Printer Basics16
Part Names and Functions16
Control Panel19
Buttons and Lights19
Icons Displayed on the LCD Screen20
Icons Displayed on the Software Keyboard of the LCD Screen21
Menu Options22
Copy Mode22
Scan Mode23
Fax Mode25
Memory Device Mode26
Setup Mode27
Contacts Mode36
Presets Mode37
Status Menu37
Loading Paper38
Paper Handling Precautions38
Available Paper and Capacities39
List of Paper Types41
Loading Paper in the Paper Cassette41
Loading Paper in the Rear Paper Feed44
Placing Originals47
Available Originals for the ADF47
Placing Originals on the ADF47
Placing Originals on the Scanner Glass49
Managing Contacts51
Registering Contacts51
Registering Grouped Contacts51
Registration and Backup of Contacts Using a Computer52
Printing53
Printing from the Control Panel53
Printing from a Computer53
Authenticating Users in the Printer Driver When User Feature Restriction Is Enabled (for Windows Only)53
Printing Basics - Windows54
Printing Basics - Mac os X55
Printing on 2-Sides57
Printing Several Pages on One Sheet59
Printing to Fit the Paper Size60
Printing Multiple Files Together (for Windows Only)61
Enlarged Printing and Making Posters (for Windows Only)62
Printing Using Advanced Features68
Printing Using a Postscript Printer Driver70
Printing Using a Postscript Printer Driver - Windows70
Printing Using a Postscript Printer Driver - Mac os X72
Setting Items for the Postscript Printer Driver73
Printing from Smart Devices73
Using Epson Iprint73
Using Airprint75
Canceling Printing76
Canceling Printing - Printer Button76
Canceling Printing - Status Menu76
Canceling Printing - Windows76
Canceling Printing - Mac os X76
Copying78
Scanning79
Scanning Using the Control Panel79
Scanning to an Email79
Scanning to a Network Folder or FTP Server80
Scanning to a Memory Device81
Scanning to the Cloud81
Scanning Using Document Capture Pro (for Windows Only)81
Scanning to a Computer (WSD)82
Scanning from a Computer83
Authenticating Users When Using Access Control in EPSON Scan (for Windows Only)83
Scanning in Office Mode83
Scanning in Professional Mode85
Scanning from Smart Devices87
Faxing89
Setting up a Fax89
Connecting to a Phone Line89
Making Basic Fax Settings92
Sending Faxes94
Basic Fax Sending Operations94
Various Ways of Sending Faxes96
Receiving Faxes100
Setting Receiving Mode100
Various Ways of Receiving Faxes101
Saving Received Faxes102
Forwarding Received Faxes104
Using Other Faxing Features105
Printing Fax Report and List105
Setting Security for Faxing106
Checking Fax Jobs106
Replacing Ink Cartridges and Other Consumables108
Checking the Status of the Remaining Ink and the Maintenance Box108
Checking the Status of the Remaining Ink and the Maintenance Box - Control Panel108
Checking the Status of the Remaining Ink and the Maintenance Box - Windows108
Checking the Status of the Remaining Ink and the Maintenance Box - Mac os X108
Ink Cartridge Codes109
Ink Cartridge Handling Precautions109
Replacing Ink Cartridges110
Maintenance Box Code112
Maintenance Box Handling Precautions112
Replacing a Maintenance Box113
Improving Print and Scan Quality115
Checking and Cleaning the Print Head115
Checking and Cleaning the Print Head - Control Panel115
Checking and Cleaning the Print Head - Windows116
Checking and Cleaning the Print Head - Mac os X116
Aligning the Print Head117
Aligning the Print Head - Control Panel117
Aligning the Print Head - Windows118
Aligning the Print Head - Mac os X118
Cleaning the Paper Path for Ink Smears119
Cleaning the ADF119
Cleaning the Scanner Glass122
Applications and Network Service Information123
Epson Connect Service123
Web Config123
Running Web Config on a Web Browser123
Running Web Config on Windows124
Running Web Config on Mac os X124
Necessary Applications125
Windows Printer Driver125
Mac os X Printer Driver126
EPSON Scan (Scanner Driver)127
Document Capture Pro (for Windows Only)128
PC-FAX Driver (Fax Driver)128
FAX Utility128
E-Web Print (for Windows Only)129
EPSON Software Updater129
Epsonnet Config129
Uninstalling Applications130
Uninstalling Applications - Windows130
Uninstalling Applications - Mac os X131
Installing Applications131
Installing a Postscript Printer Driver132
Installing the Epson Universal Printer Driver (for Windows Only)134
Updating Applications and Firmware135
Solving Problems136
Checking the Printer Status136
Checking Messages on the LCD Screen136
Error Code on the Status Menu137
Checking the Printer Status - Windows142
Checking Printer Status - Mac os X142
Removing Jammed Paper142
Removing Jammed Paper from the Front Cover142
Removing Jammed Paper from the Rear Paper Feed143
Removing Jammed Paper from the Paper Cassette144
Removing Jammed Paper from Rear Cover145
Removing Jammed Paper from the ADF145
Paper Does Not Feed Correctly148
Original Does Not Feed in the ADF149
Power and Control Panel Problems149
Power Does Not Turn on149
Power Does Not Turn off149
LCD Screen Gets Dark149
Printer Does Not Print149
Printout Problems150
Print Quality Is Poor150
Copy Quality Is Poor151
An Image of the Reverse Side of the Original Appears in the Copied Image152
The Position, Size, or Margins of the Printout Are Incorrect152
Paper Is Smeared or Scuffed152
Printed Characters Are Incorrect or Garbled153
The Printed Image Is Inverted153
The Printout Problem Could Not be Cleared154
Other Printing Problems154
Printing Is too Slow154
Printing Slows down Dramatically During Continuous Printing154
Postscript Printer Driver Problems155
Printer Does Not Print While Using Postscript Printer Driver155
Printer Does Not Print Correctly While Using Postscript Printer Driver155
Printing Is too Slow While Using Postscript Printer Driver155
Cannot Start Scanning155
Scanned Image Problems156
Scan Quality Is Poor156
Related Information156
Cleaning the Scanner Glass156
Cleaning the ADF156
Characters Are Blurred157
An Image of the Reverse Side of the Original Appears in the Scanned Image157
Moiré (Cross-Hatch) Patterns Appear in the Scanned Image157
Scanning Area or Direction Is Not Correct157
The Scanned Image Problem Could Not be Cleared158
Other Scanning Problems158
Thumbnail Preview Does Not Work Properly158
Scanning Is too Slow158
Placing Originals158
Cleaning the Scanner Glass158
Cannot Send the Scanned Image by Email159
Scanning Stops When Scanning to Pdf/Multi-TIFF159
Problems When Sending and Receiving Faxes159
Cannot Send or Receive Faxes159
Cannot Send Faxes160
Cannot Send Faxes to a Specific Recipient161
Cannot Send Faxes at a Specified Time161
Cannot Receive Faxes161
Memory Full Error Occurs161
Sent Fax Quality Is Poor162
Faxes Are Sent at the Wrong Size162
Received Fax Quality Is Poor163
Received Faxes Are Not Printed163
Other Faxing Problems163
Cannot Make Calls on the Connected Telephone163
Answering Machine Cannot Answer Voice Calls163
Sender's Fax Number Not Displayed on Received Faxes or the Number Is Wrong164
Cannot Forward Received Documents to Email Addresses164
Other Problems164
Slight Electric Shock When Touching the Printer164
Operation Sounds Are Loud164
The Date and Time Are Incorrect164
Memory Device Is Not Recognized165
Cannot Save Data to a Memory Device165
Forgot Your Password165
Application Is Blocked by a Firewall (for Windows Only)165
Appendix166
Technical Specifications166
Printer Specifications166
Scanner Specifications166
Printable Area166
Interface Specifications167
Fax Specifications167
Wi-Fi Specifications168
Ethernet Specifications168
Security Protocol168
Supported Third Party Services169
External USB Device Specifications169
Supported Data Specifications169
Dimensions170
Electrical Specifications170
Environmental Specifications171
System Requirements171
Font Information171
Available Fonts for Postscript171
Available Fonts for PCL173
List of Symbol Sets174
Regulatory Information179
Standards and Approvals for European Model179
German Blue Angel180
Restrictions on Copying180
Saving Power181
Saving Power - Control Panel181
Transporting the Printer181
Accessing an External USB Device from a Computer182
Installing the Optional Units183
Product Name of the Optional Paper Cassette Unit183
Installing the Optional Paper Cassette Units183
Using an Email Server184
Configuring an Email Server185
Email Server Setting Items186
Checking an Email Server Connection186
Where to Get Help186
Technical Support Web Site186
Contacting Epson Support187

Epson WorkForce Pro WF-M5690DWF

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