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Solving Problems
Check these sections for solutions to problems you may have using your product.
Checking for Software Updates
Product Status Messages
Running a Product Check
Resetting Control Panel Defaults
Solving Setup Problems
Solving Network Problems
Solving Copying Problems
Solving Paper Problems
Solving Problems Printing from a Computer
Solving Page Layout and Content Problems
Solving Print Quality Problems
Solving Scanning Problems
Solving Scanned Image Quality Problems
Uninstall Your Product Software
Where to Get Help
Checking for Software Updates
It's a good idea to check Epson's support website occasionally for free updates to your product software.
Visit epson.com/support (U.S.) or epson.ca/support (Canada) and select your product.
Note: Your printer is designed to work only with genuine Epson-brand ink cartridges. Other brands of ink
cartridges and ink supplies are not compatible and, even if described as compatible, may not function
properly or at all. Epson periodically provides firmware updates to address issues of security,
performance, minor bug fixes and ensure the printer functions as designed. These updates may affect
the functionality of third-party ink. Non-Epson branded or altered Epson cartridges that functioned prior
to a firmware update may not continue to function.
• Windows: Your printer software automatically checks for updates. You can also manually update the
software by selecting Software Update here:
• Accessing the Windows Desktop and right-clicking the icon for your product in the right side of
the Windows taskbar, or clicking the up arrow and right-clicking .
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