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Paper Jam Problems Inside the Product
Paper Jam Problems in the Rear Cover
Paper Ejection Problems
Parent topic: Solving Problems
Paper Feeding Problems
If you have problems feeding paper, try these solutions:
• Place the product on a flat surface.
• Operate the product in the recommended environmental conditions.
• Load paper in the correct direction and slide the edge guides against the edge of the paper.
• If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
• If multiple pages feed at once, try loading one sheet at a time.
• If multiple pages feed at once, the paper may be moist or damp. Load new paper.
• If paper jams when you print on both sides of the paper, try loading fewer sheets.
• If several sheets of paper feed when you are printing on both sides of the paper, remove all paper from
the paper cassette before reloading the printed sheets.
• Make sure your paper meets the specifications for your product.
• Make sure the paper size and paper type settings on the control panel are correct.
• Try cleaning the paper path.
• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
• Follow any special loading instructions that came with the paper.
Parent topic: Solving Paper Problems
Related references
Paper Jam Problems Inside the Product
Paper Loading Capacity
Paper Specifications
Paper Ejection Problems
Related tasks
Loading Paper in the Cassette
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