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• On the Maintenance tab in the printer settings window
You can also update the software by selecting EPSON Software Updater in the EPSON or Epson
Software program group, accessible by the Start button, or on the Start or Apps screens, depending
on your version of Windows.
• OS X: You can manually update the software by opening the Applications > Epson Software folder
and selecting EPSON Software Updater.
• macOS 10.12.x, 10.13.x, 10.14.x, 10.15.x, 11.x, or 12.x: You can manually update the software by
opening the App Store, selecting Updates, searching for a software update option for Epson
Software, and selecting Update.
Parent topic: Solving Problems
Related tasks
Changing Automatic Update Options
Product Status Messages
You can often diagnose problems with your product by checking the messages on its LCD screen. You
can also press the help button to see help information and how-to instructions on the screen.
LCD screen message Condition/solution
Printer error.
Turn on the printer
again. See your
documentation for more
details.
A fatal error has occurred. Turn the product off and then back on again. If the
error continues, check for a paper jam or any protective material inside the
product. If there is no paper jam or protective material, contact Epson for
support.
Paper out in XX. Load paper in the paper cassette and insert the cassette all the way in.
You need to replace Ink
Cartridge(s).
The ink cartridge is expended. Replace the cartridge.
The printer's borderless
printing ink pad is
nearing the end of its
service life. It is not a
user-replaceable part.
Please contact Epson
support.
The ink pad is near the end of its service life and the message will be
displayed until the ink pad is replaced. Contact Epson for support. (To
resume printing, select Dismiss.)
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