13 • Maintenance, Customer Service, Warranty, Disposal
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80114-770_V23802
2021-01
Telep hone:
770-955-4400 or 1-800-778-3723
E-Mail: technicalservice@erbe-usa.com
FAX: 770-955-2577
2. Address:
Erbe USA, Inc.
2225 Northwest Parkway
Marietta, GA 30067
3. If the product is being returned to Erbe USA, Inc.; the shipment must be insured
as well as safely and securely packed, preferably in the original shipping carton,
and should include a letter explaining the problem and make reference to the
Return Authorization Number. All transportation and insurance charges and risk of
loss are the responsibility of the customer and must be prepaid. A purchase order
must be issued to Erbe USA, Inc. to cover all transportation and insurance charges
for the return shipment after service.
Authorization from the Erbe USA, Inc. Customer Service or Technical Services Depart-
ments must be obtained prior to the return of equipment and/or accessory(ies) for
servicing. To obtain an appropriate Return Authorization Number (R.A. #), please be
prepared to give the following information when contacting Erbe:
1. The customer name.
2. The name and telephone number of the contact person. The catalog number, or
model number, and serial number of the involved equipment and/or acces-
sory(ies). The REASON or problem.
The R.A. #, and the name and telephone number of the contact person at your location
MUST be clearly indicated on the packing list you send with the equipment and/or ac
-
cessory(ies).
The user must decontaminate any item being returned that possesses a risk of trans-
mitting disease.
Erbe USA, Inc. reserves the right to refuse and/or return, transportation charges col-
lect, any return item(s) that does not have an appropriate R.A. # as issued by the Cus-
tomer Service or Technical Services Departments. All shipments must be insured, and
safely and securely packed, preferably in the original shipping carton. All transporta
-
tion and insurance charges and risk of loss are the responsibility of the customer and
must be prepaid.
Additional Information needed?
Please contact Erbe with any concerns regarding the equipment or this Manual. Also,
as requested and available, copies of scientific publications will be provided.
Warranty
Erbe warrants the material and workmanship of the equipment (i.e., the APC 3) for a
period of 1 year from the delivery date. Accessories (e.g., the Cables, Reducer, etc.)
have a 90 day warranty from the date of delivery. At installation, the equipment should
be inspected for transportation damage and any other deficiency. A report should be
prepared with the information being brought to Erbe's attention.
If this product should become inoperable due to a defect in material or workmanship
during warranty period; Erbe will, at its option, repair or replace the product. Erbe au
-
thorized personnel will perform this action. This limited warranty does not include re-
placement or service to repair damage from improper installation, external electrical
fault, accident, disaster, use for a purpose other than that for which originally designed
or indicated in this Manual, negligence, modification, unauthorized service by non Erbe
personnel, or normal wear.
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