Eventide ARGUS 5000 - Appendix 6: Obtaining Factory Service

Appendix 6: Obtaining Factory Service
Before returning the unit to the factory, some commonsense precautions should be
observed:
1: Make absolutely sure that the problem is with the Argus, and not with the aircraft
systems. Suggestions on how best to do this are in Appendix 5.
2: Call us for a return authorization number. When you call, please have the Argus
serial number handy, and software version or database effective date information,
depending upon the reason for the return. Briefly describe the problem or reason for
return to the customer service representative who takes your call.
3: Include a trouble report with the unit as well, and add any observations or other
information that you think might be helpful. (And be sure to include your return
shipping address!)
4: Pack the unit carefully! If you don't have the original container, pack it with at least
4 inches of cushioning material around each side, more if you use low density material
such as paper. Use a larger or even a double-lined box in preference to a small one,
and, if possible, line it with hard foam rubber.
5: Ship via UPS or other traceable method. If you must use the US Mail, be sure to
get a return receipt. Eventide is not responsible for goods we don't receive.
6: If you have special return shipping instructions, put them in writing.
July 1999 Argus 5000/7000 Ver. 5.xx Reference Manual Part#141003 181