14
3.0 SERVICING, MAINTENANCE AND CONVERSION
SERVICE INFORMATION
This unit carries an extensive mainland UK warranty. The warranty is in addition to and does not
change your statutory or legal rights.
The warranty policy can be found on our website which details the conditions of the warranty and
the exclusions.
https://www.falconfoodservice.com/info-centre/policy
Service calls to equipment under warranty will be carried out in accordance with the conditions of
sale.
Warranty calls can be made between 8:30 am and 5:00 pm weekdays only.
To ensure your warranty enquiry is handled as efficiently as possible, ensure you have the following
appliance information prior to calling us:
1. Model number – found on data plate
2. Serial number – found on data plate
3. Brief description of the issue
To contact Falcon for a warranty issue dial (UK only) 01786 455 200 and select Warranty Issues from
the menu.
BEFORE ATTEMPTING ANY SERVICING, TURN OFF
GAS SHUTOFF VALVE
AND ELECTRICAL SUPPLY.
TAKE STEPS TO ENSURE THAT THESE CANNOT
BE
INADVERTENTLY TURNED ON.
MAINTENANCE CHECK
Regular servicing of the appliance should be undertaken to ensure correct operation, it
is functioning as intended, and safe to use. We recommend servicing after 2,500 hours
of use, or annually, whichever comes first.
Any maintenance schedule should be carried out in accordance with SFG20
Maintenance Schedules. Should any issues with the integrity of the components be
identified these should be replaced. If the appliance is not considered safe the unit
should be removed from service and the responsible person advised why the unit is
not safe to use and what remedial action is needed. Contents of the maintenance
schedule should be agreed with the maintenance provider.
AFTER ANY MAINTENANCE TASK, CHECK UNIT TO
ENSURE THAT IT
PERFORMS SAFELY AND CORRECTLY AS DESCRIBED IN SECTION 2.5.
ALWAYS CHECK FOR GAS LEAKS.
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