Maintenance and Troubleshooting
June 2017
Instruction Manual
D103176X012
47
Technical Support Checklist
Have the following information available prior to contacting your Emerson sales office or Local Business Partner for
support.
1. Instrument serial number as read from nameplate ________________________________________________
2. Is the digital valve controller responding to the control signal? Yes _________ No _________
If not, describe:
3. Measure the voltage across the “+11” and “-12” terminal box screws when the commanded current is 4.0 mA and
20.0 mA: V @ 4.0 mA V @ 20.0 mA.
(These values should be around 8.0 V @ 4.0 mA and 8.25 V @ 20 mA.)
4. Is the front panel LCD functional? Yes _________ No _________
5. Is it possible to communicate with the DVC2000 via the LUI pushbuttons? Yes _________ No _________
6. Are Travel, Input Signal, and Output Pressure in the LCD shown correctly? Yes _________ No _________
7. Is it possible to communicate via HART to the DVC2000? Yes _________ No _________
8. What is the Diagnostic Tier of the digital valve controller? AC ____ HC____ AD____ PD____
9. What is the firmware version of the DVC2000? _________________
10. What is the hardware version of the DVC2000? _________________
11. Is the digital valve controller's Instrument Mode “In Service”? Yes _________ No _________
12. Is the digital valve controller's Control Mode set to “Analog”? Yes _________ No _________
13. What are the following parameter readings?
Input Signal _________ Drive Signal _________% Pressure _________
Travel Target ________ Travel _________%
14. What are the following alert readings?
Fail alerts _______________________________________________________________________________
Valve alerts _____________________________________________________________________________
Operational status ________________________________________________________________________
Alert event record entries __________________________________________________________________
15. Export ValveLink data (if available) for the device (Status Monitor, Detailed Setup, etc.).