Foscam Huntvision - 5 Faq

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5. FAQ
● Why my camera is unable to connect to router wirelessly?
If the camera can’t connect to the the router wirelessly, please proceed the WiFi cofiguraon again (check
detailed instrucons in this user manual at Page15-17, 4.1 WiFi Configuraon) to make sure the all the
sengs has been done correctly on WiFi configuraon.
● Why can’t I access the camera remotely via the internet using DDNS and Port on my HD camera?
If the camera can’t be access remotely by using DDNS and port,please proceed the Remote Access Sengs
for again (check detailed instrucons in this user manual at Page9-14, 3.1.2 Access to Camera Remotely) to
make sure the all the sengs has been done correctly on WiFi configuraon.
● Why can’t I connect to my P2P camera remotely using the Foscam App?
Foscam P2P cameras allow users to connect camera remotely using Foscam app without extract setup like
port forwarding. When it is unable to connect remotely, below ps can help to establish the connecon:
Step 1: Update app and camera’s firmware to latest version;
Step 2: Power off the camera then power back on;
Step 3: Delete camera from app then re-add it back, also lower camera’s resoluon;
Step 4: Check to see if the Foscam camera is connected to the internet;
Step 5: Verify the mobile device is connected to the internet; Open a web browser on the mobile device and
aempt to access a web site. If the site is accessible then the mobile device has access to the internet;
Step 6: If the P2P port of the camera is modiable,change the P2P port of the camera in the event the port is
being blocked by a firewall of the router or the ISP (If the P2P port of the camera can’t be modified, please
ignore this step);