Problems Checking Your Blood Glucose
Problem What It May Mean What To Do
The Reader
does not
start a
test after
inserting a
test strip.
Test strip is not
inserted correctly
or not inserted fully
into the strip port.
1. With the 3 black lines facing
up, insert the test strip into
the strip port until it stops.
2. If the Reader still does not
start a test, contact Customer
Service.
Reader battery is too
low.
Charge the Reader.
The test strip is
damaged, used, or
unrecognizable by
the Reader.
Insert a new FreeStyle Precision
Neo test strip.
Reader is outside
of its operating
temperature range.
Move the Reader to a
temperature between 50 °F and
113 °F and then try to power it
on.
Reader is in a power
saving mode.
Press the Home Button then
insert a test strip.
Problem What It May Mean What To Do
The test
does not
start after
applying
the blood
sample.
Blood sample is too
small.
1. See test strip instructions
for use for re-application
instructions.
2. Repeat the test using a new
test strip.
3. If the test still does not start,
contact Customer Service.
Sample applied after
the Reader turned
off.
1. Review the testing
instructions.
2. Repeat the test using a new
test strip.
3. If the test still does not start,
contact Customer Service.
Problem with
Reader or test strip.
1. Repeat the test using a new
test strip.
2. If the test still does not start,
contact Customer Service.
97 98
ART38553-101_rev-A_manual.indd 97-98 2/1/18 2:13 PM
To Next Page
Loading...
