Problem Solving
520
Problem Solving
15
Receiving Problems
If you cannot receive a fax, identify the symptom in the following table to perform the
remedy.
Symptom Cause Remedy
Unable to
communicate
(general fax)
The phone line is not
connected correctly.
The machine is equipped with connectors to
which to connect phone lines. Communication
is enabled only when the phone line is
connected to the correct connector. When the
cable connection is correct, the On-hook
feature allows you to call via general lines.
An error occurred with the
phone line.
Use a telephone near the machine to check
whether you can make a phone call. If the
phone call is disabled, the problem is in the
phone line, not in the machine.
The machine is turned off. The machine cannot receive a fax when
turned off. Switch the main power and power
on.
No paper is set. Load paper in the machine to receive faxes.
Paper is jammed. Follow the instructions displayed on the
control panel to remove the jammed paper.
z
Refer to "Paper Jams" (P.666).
The machine is in the System
Administration mode.
The machine cannot receive a fax in the
System Administration mode. Exit the System
Administration mode.
A machine password has
been set.
When a machine password has been set, the
machine accepts only data or polling fax sent
with the correct machine password in F code.
The machine is in manual
receive mode.
Receive the fax manually, or set [Fax
Receiving Mode] to [Auto Receive].
z
Refer to "Fax Receiving Mode" (P.147).
The machine is in manual
send mode.
To use Fax information service, set the
reception mode to [Manual Send] on the on-
hook screen, enter an information code, and
press the <Start> button.
The document is not correctly
loaded on the sender's
machine.
Check with the sender.
z
Image quality may be affected by a problem
of the sender's machine, not just by a problem
of the machine.
Unable to
communicate (IP
fax (SIP))
The IP address is incorrect. Set a correct IP address, subnet mask, and
gateway address on the machine.
The correct IP address of a
SIP server is not set in the
machine.
Set a correct IP address of the SIP server in
the machine.
The specified SIP server in a
network is not active.
Consult your network administrator on the SIP
server condition.
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