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17 Problem Solving

416

Troubleshooting

This section describes troubles that may occur with the device and their solutions. Follow

the troubleshooting procedure below to solve the problems.

Note



When the EP system is available and a check or maintenance is required, the device sends a check or

maintenance request to our Customer Support Center. A service representative visits you as required.



The EP system may not be available in some regions. For more information, contact our Customer Support

Center.

Reference



For more information on the EP system, refer to "EP System" (P.512).

Default Chapter3
- Table of Contents3
1 Before Using the Device17
- Preface18
- Using this Guide19
  - Organization of this Guide19
  - Conventions20
- Important Security Instructions22
- Device Components23
  - Main Unit23
  - Control Panel27
- Graphic Symbol List29
- License30
2 Setup31
- Power Source32
- Interface Cables35
- WLAN Network Configuration40
- Fax Environment Settings49
  - Connecting to the Telephone Line49
  - Internet Fax/Internet Fax Direct Environment Settings52
- Scanner Environment Settings55
- Email Features Environment Settings60
3 Basic Operations63
- Power Saver Mode64
  - Entering the Power Saver Mode64
  - Exiting the Power Saver Mode64
- Warmer Mode66
  - Setting the Warmer Mode66
- Touch Screen67
- Login to Authentication Mode77
  - Login to Authentication Mode Using Touch Screen77
  - Login to Authentication Mode Using the IC Card Reader77
- Customization Feature78
  - Customizing the Home Screen78
  - Customizing the Features List79
- One-Touch App82
  - Creating One-Touch App82
  - Deleting or Hiding One-Touch App83
- Using Centreware Internet Services84
- Loading Paper87
- Loading Originals99
4 Print103
- Features Overview104
  - To Get the Latest Software104
- Print from Computers105
- Print Data Stored in the Device107
- Print Data Saved in USB Memory Device113
- The Other Print Services117
5 Copy125
- Features Overview126
- Copy Basic Operation127
- Operations During Copying128
- ID Card Copy129
- Features List130
6 Fax139
- Features Overview140
- Fax Basic Operation141
- Editing the Specified Recipient Information143
- Operations During Faxing145
- Internet Fax146
- Direct Fax149
  - Preparation149
  - Sending Direct Fax149
- Features List150
- Store for Polling158
  - Printing/Deleting Files Stored for Polling158
- Receiving Faxes160
- Resending/Deleting Undelivered Faxes162
7 Scan163
- Features Overview164
- Scan to Folder165
- Email166
  - Editing Recipient Information167
  - Specifying Output File Format167
- Scan170
- Scan to USB172
- Scan to Desktop174
  - Storing Data Scanned by the Device on a Network Computer174
  - Starting a Scan Job Via Computer Operation174
- Operations During Scanning176
- Importing Scanned Data177
- Features List182
8 Send from Folder187
- Creating a Folder188
- Operation to Folder190
- Change Folder Settings191
- Deleting a Folder192
- Printing a File in a Folder193
9 Job Flow Sheets195
- Overview of Job Flow Sheets196
- Creating Job Flow Sheet Triggered by Folder197
- Automatically Start a Job Flow When a File Is Stored in a Folder198
- Manually Start a Job Flow Sheet Which Is Linked to a Folder199
- Manually Start a Job Flow by Selecting a File and a Job Flow200
- Manually Start a Job Flow by Selecting a Job Flow Created Using the Device Setup Tool201
- Cut the Link between a Job Flow Sheet and a Folder202
- Configuration to Use Device Setup Tool203
10 Address Book205
- Registering Recipients206
- Detailed Items Settings207
- Creating Recipient Groups211
- Modifying Contacts or Groups212
- Deleting Contacts or Groups213
- Filtering and Searching Contacts214
  - Filtering214
  - Searching214
- Starting the App from the Address Book215
- Batch Registration of Address Book216
  - Downloading Template216
  - Registering the Address Book with the Device216
- Importing the Address Book to Other Devices217
  - Downloading the Device Address Book217
  - Importing to Other Devices217
11 Jobs219
- Jobs Overview220
- Checking Completed/Current/Pending Jobs221
- Canceling the Active/Pending Jobs222
- Promoting Pending Jobs223
- Printing Pending Jobs224
12 General Settings225
- Overview226
- [Language]227
  - [Keyboard]227
  - [Display Language Button on Home]227
- [Information & Reports]228
- [Notifications]234
- [Paper Tray Settings]235
  - [Common Settings]235
- [Supplies]239
- [Billing Information]240
  - [User Account Billing Information]240
- [Maintenance]241
13 Advanced Settings247
- Overview248
- [System Settings]249
- [App Settings]266
- [Connectivity & Network Setup]300
- [Authentication / Accounting]323
- [Audit Log Settings]336
- [Reset]338
14 Encryption and Digital Signature Settings339
- Encryption and Digital Signature Overview340
- Configuration of HTTP Communications Encryption344
- Configuration of Encryption Using Ipsec346
- Configuration of Email Encryption/Digital Signature348
- Configuration of Pdf/Docuworks Signature353
15 Authentication and Accounting Features355
- Overview of Authentication and Accounting Feature356
- Services Controlled by Authentication363
  - Overview363
  - Combination of Authentication and Account Administration Types363
- Authentication for Job Flow Sheets and Folders365
  - Creating / Using Job Flow Sheet365
  - Creating / Using Folder367
- Enabling User Authentication Feature368
- Configuration for IC Card Reader (Optional)381
- Configuration for Account Administration383
- User Authentication Operations384
  - Authenticating Login Users384
  - Changing Password384
16 Maintenance387
- Replacing Consumables388
- Cleaning the Device398
- Executing Calibration406
- Executing 2 Sided Color Scanning Calibration408
- Setting Restore Tool409
- Adjust Paper Registration410
  - Manual Adjust Paper Registration410
- Adjust Image Transfer413
  - Adjusting the Transfer Output Value413
17 Problem Solving416
- Troubleshooting416
- Device Trouble417
- Image Quality Trouble421
- Trouble During Copying426
  - Unable to Copy426
  - The Copy Result Is Not What was Expected426
- Trouble During Printing429
  - Unable to Print429
  - The Print Result Is Not What was Expected430
- Trouble During Faxing431
  - Sending Problems431
  - Receiving Problems432
- Trouble During Scanning435
- Network-Related Problems439
- Print from USB Trouble445
- Photo Print Trouble446
- Private Charge Print (All) Trouble447
- Problem Solving for Airprint448
  - Problems on Selecting the Printer448
  - Problems on Printing448
- Problem Solving for Google Cloud Print449
  - Problems on Registering449
  - Problems on Printing450
- Paper Jams451
- Document Jams456
  - Jams in Duplex Automatic Document Feeder456
- Error Code458
18 Installing/Removing Optional Components459
- About Optional Components460
- Installing/Removing Wireless LAN Kit461
  - Installation Procedure461
  - Removal Procedure462
- Installing the Storage464
- Installing A4 FAX LOW KIT467
19 Appendix471
- Specifications472
- Printable Area478
  - Standard Printable Area478
  - Extended Printable Area478
- Emulation479
- PDF Direct Print505
  - Mode Menu Screen505
  - PDF Direct Print Settings505
- Docuworks Direct Print507
  - Mode Menu Screen507
  - Docuworks Direct Print Settings507
- Web Applications509
- EP System512
- Tips on Usage514
  - How to Use Help on the Control Panel514
  - How to Specify Heavyweight Paper on the Device and on Your Computer for Printing514

Brand	Fuji Xerox
Model	ApeosPort-VII C3321
Category	Printer
Language	English

Fuji Xerox ApeosPort-VII C3321 User Manual

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