Trouble during Scanning
435
Trouble during Scanning
Unable to Scan with the Device
Unable to Import Scanned Documents to the Computer
Symptom Remedy
The document is not
correctly fed from the
document feeder.
Check the minimum size of document that can be loaded on the
document feeder.
Refer to "Loading Originals" (P.99).
The document feeder does not feed irregular sized documents,
business cards, transparencies, or thin documents. In addition, the
document feeder does not feed documents with sticky tags, paper
clips, or adhesive tape.
Adjust the document guides to the document.
Refer to "Loading Originals" (P.99).
If a piece of torn paper remains in the document feeder, open the
document feeder cover and remove the piece.
Refer to "Document Jams" (P.456).
Check if the sizes of originals are not different.
When loading documents of mixed sizes, be sure to set [Mixed Size
Originals] to [On]. Otherwise, a paper jam will occur.
Refer to "[Mixed Size Originals]" (P.183).
Symptom Remedy
Unable to find the scanner. If the device is not turned on, switch the power on.
Refer to "Power Source" (P.32).
Check if the network cable is connected to the computer.
Check if the network cable is connected to the device.
Refer to "Interface Cables" (P.35).
Unable to open a folder. Check if a folder is registered with the device.
Refer to "Creating a Folder" (P.188).
The folder passcode cannot be retrieved. Ask the system
administrator for changing the passcode setting to [Off], and then
set the passcode again.
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