Problem Solving
208
Problem Solving
11
016-548 [Cause]
The machine is not registered in your authentication
management software.
[Remedy]
Register the machine in your authentication management
software.
For more information on the process, refer to the manual for your
authentication management software.
016-553 [Cause]
Your authentication management software does not support the
interface version of the machine.
[Remedy]
You must upgrade your authentication management software.
016-554 [Cause]
The login name and password used for domain user
authentication of your authentication management software is
invalid.
[Remedy]
Correctly set the login name and password used for domain user
authentication of your authentication management software.
016-555 [Cause]
Connection to your authentication management software to the
database or the active directory timed out.
[Remedy]
Check whether you can connect from your authentication
management software to the database or Active Directory.
For more information on the process, refer to the manual for your
authentication management software.
016-556 [Cause]
Connection to your authentication management software to the
database timed out because of an overload.
[Remedy]
Because the service is overloaded, wait for a while and try the
same operation again. If the error still is not resolved, check your
authentication management software.
For more information on the process, refer to the manual for your
authentication management software.
016-557 [Cause]
Your authentication management software internal error
occurred.
[Remedy]
Check your authentication management software.
For more information on the process, refer to the manual for your
authentication management software.
016-558 [Cause]
The machine received an unknown error from your authentication
management software.
[Remedy]
Contact our Customer Support Center.
016-559 [Cause]
A remote download parameter error occurred. An invalid value is
set for essential system data.
[Remedy]
Confirm the settings for essential system data.
016-560 [Cause]
A communications error occurred between the machine and your
authentication management software.
[Remedy]
Check whether the network cable is connected, and confirm the
settings of your authentication management software. Also, print
a Configuration Report, and if the DNS address of the server is set
to "Server Name / IP Address" for "Authentication Agent", check
whether DNS is enabled.
Error
Code
Cause/Remedy