Error Code
231
Problem Solving
11
027-447 [Cause]
The IP address of IPv6 network already exists.
[Remedy]
Change the [Link-local Address] for IPv6 on the machine, or the IP
address of IPv6 on the network device, to remove the duplication
of addresses.
027-452 [Cause]
IPv4 address duplication on the network.
[Remedy]
Change the IPv4 address of the printer or the device on the
network.
027-500 [Cause]
Unable to connect to the SMTP server.
[Remedy]
Specify the SMTP server name correctly or specify the server by
using its IP address.
027-504 [Cause]
An SMTP server error occurred.
[Remedy]
Execute the operation again. If the error still is not resolved,
contact our Customer Support Center.
027-700 [Cause]
The domain section of the recipient's e-mail address is a
prohibited domain.
[Remedy]
Specify a domain that is not prohibited for the domain section of
the recipient's e-mail address.
027-701 [Cause]
The network cable is disconnected from the machine.
[Remedy]
Connect the network cable securely if the cable is disconnected.
027-702 [Cause]
The specified recipient's certificate does not exist.
[Remedy]
Register the certificate for the recipient on the machine.
027-703 [Cause]
The specified recipient's certificate has expired.
[Remedy]
Register a valid certificate for the recipient on the machine.
027-705 [Cause]
The specified recipient's certificate has been revoked.
[Remedy]
Specify a valid certificate for the recipient.
027-710 [Cause]
No S/MIME certificate is attached to the received e-mail.
[Remedy]
Ask the sender to send the e-mail with an S/MIME certificate
attached.
027-711 [Cause]
No S/MIME certificate can be obtained from the received e-mail.
[Remedy]
Import the sender's S/MIME certificate to the machine, or ask the
sender to send S/MIME signature mail with an S/ MIME certificate
attached.
027-712 [Cause]
The received S/MIME certificate has expired, or is an unreliable
certificate.
[Remedy]
Ask the sender to send the e-mail with a valid S/MIME certificate
attached.
027-713 [Cause]
The received e-mail has been discarded because it may have been
altered on its transmission route.
[Remedy]
Inform this error to the sender, and ask the sender to send the e-
mail again.
027-714 [Cause]
The received e-mail has been discarded because the address in its
From field is different from the mail address in the S/MIME
signature mail.
[Remedy]
Inform the sender that the mail addresses differ, and ask the
sender to send the e-mail again.
Error
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Cause/Remedy
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