Troubleshooting and tips
Troubleshooting and tips
Comply with the safety information in the "Safety" manual and the chapter
"
Getting started", Page 11, when attaching or d etaching cables.
If a fault occurs, try to r
ectify it in accordance with th e measures described in the following documents:
• in this chapter
• in the documentation relating to the peripheral devices
• in the Help se ctions for
the individual program s
• in the docum entation for the operating system in use.
Help if problems occur
Should you ever hav
e a problem with your computer that you cannot solve yourself, in many cases
you can solve it qu
ickly using the SystemDiagnostics program pre-installed on your computer.
► To start the Syste
mDiagnostics program, click Start symbol - Program - Fujitsu - System Diagnostics.
► If a problem is detected during the test run, the System Diagnostics program outputs
a c ode (e .g. DIF S c ode YXXX123456 789123).
► Takeanoteofthi
s DIFS code and the ID number o f your device. The ID number can
be found on the
type rating plate on the back of t he casing.
► For further clarification of the problem, contact the Service Desk for your country (see the
Service Desk list or visit the Internet at "
http://ts.fujitsu .com/support"). When you do this, please
have ready the identity number and serial number of your system and the DIFS code.
Troubleshooting
Power indicator remains off after you have switched
on your device
Cause
Remedy
The mains voltage supply is faulty. ► Check that the power cable is correctly
plugged into the device and into a grounded
mains outlet.
► Check th at the main switch at the rear of the
monitor is set to the "I" position.
► Switch the device on.
Internal power supply overloaded.
► Pull the power plug of the device out of the
mains outlet.
► Wait
a moment.
► Plug the power plug into a properly grounded
mains outlet again.
► Swi
tch the device on.
Fujitsu Technology Solutions 25
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