Troubleshooting and tips
No mouse pointer displayed on the monitor
Cause
Troubleshooting
The mouse is not properly connected.
► Shut down the Operating System correctly.
► Switch the device off.
► Check that the m ouse cable is properly
connected. If you are using an adapter or
extension lead for the m ou se cable, check
the plug-in connection.
► Make sure that only one mouse is
connected.
► Switch the device on.
Date and time are not correct
Cause
Troubleshooting
Date and time are set incorrectly.
► Set the correct time and date under the
Operating System y ou are using.
or
► In the BIOS Setup, set the date or time.
SmartCard reader is not recognised
Cause
Troubleshooting
Chip card inserted incorrectly. ► Check whether you have inserted your
SmartCard into the SmartCard reader the
right way with the chip facing upwards.
► Check whether the SmartCard you are using
is supported. Your SmartCard must comply
with the ISO standard 7816-1, -2, -3 and -4.
SmartCard PIN forgotten
Cause
Troubleshooting
PIN forgotten ► If you are working in a network, contact your
system administrator, who can unlock your
system with a Supervisor PIN.
SmartCard lost
Cause
Troubleshooting
SmartCard lost ► If you are working in a network, contact y our
system administrator, who can boot your
system with a Supervisor SmartCard.
56 Fujitsu
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