Troubleshooting and tips
SmartCard reader is not recognised.
Cause
Troubleshooting
Chip card inserted incorrectly.
► Make sure you have inserted your
SmartCard into the SmartCard reader
with the chip fa cing upwards/downwards
(device-dependent).
► C heck whether the SmartCard you are using
is supported. Your SmartCard must comply
with the ISO standard 7816-1, -2, -3 and -4.
SmartCard PIN forgotten
Cause
Troubleshooting
PIN forgotten ► Ifyouworkinanetwo
rk, contact your
system administrat
or, who can unlock your
Tablet PC with a sup
ervisor PIN.
User and/or supervisor SmartCard lost
Cause
Troubleshooting
User and/or supervisor SmartCard lost ► If you have lost your User SmartCard, you
can continue working with the Supervisor
SmartCard and initialise a new User
SmartCard or deactivate the SystemLock
function.
► I f you have lost the Supe rvisor SmartCard,
you can continue working, but y ou no longer
have all your rights and can no longer
initialise a Su pervisor SmartCard.
► IfyouhavelostbothSmartCards,youcan
no longer boot your system. Please contact
our Service Desk. You must provide proof of
ownership for the device. T hen the Service
Desk will refer you t o our service partner,
who will unlock your device (for a charge).
SmartC
ard lost
Cause
Troubleshooting
SmartCard lost ► I f you work in a network, contact yo ur
system ad ministrator, who can boot your
Tablet PC with a Supervisor SmartCard.
Fujitsu 67
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