GE Advent User Manual

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Advent Commercial Fire System
Troubleshooting
This section describes what to do if you experience problems with system operation. If after performing the troubleshooting
procedures the panel still malfunctions, please call Technical Support at 1-800-777-2624.
Feature Problem Solution
Access Codes
Invalid Code or Invalid Authority is indicated.
1. Check that access code is valid or is within use/time limits.
2. Special dealer access code is required for some system programming.
Customer cannot remember access code(s).
1. Check your records or downloader database to see if you have the customer’s access code(s)
on file.
2. If downloading software is available, read the panel access code(s) using the downloader.
Installer cannot remember install code.
1. Check your records or downloader database to see if you have the install code on file.
2. If downloading software is available, read the panel access code(s) using the downloader.
3. If the panel has no access to downloading, clear memory (to defaults) and reprogram the
panel locally.
Note
Dealer access codes are not erased by clearing memory.
Access code stops working.
1. Check for valid access code or that code use/time limits have not expired.
2. Check for proper partition/area and code selection.
Duress Code
Optional duress code is not working.
Check for valid code. (See List Access Codes feature.)
Arming/Disarming
System won’t arm.
1. If arming to Perimeter, make sure all monitored perimeter doors and windows are closed or
bypassed.
2. If arming to Full, make sure all perimeter and interior zone sensors are closed or bypassed.
3. Check system status (press 1 + 9) for an indication of the problem.
System won’t disarm.
1. Check for proper access code.
2. Check the access code authority setting.
Batteries
Main battery and/or main battery failure is indicated.
Check the panel backup battery(s) and connections and replace if necessary. Also, refer to the
Panel - Power LED section in this table.
Zone [zone #] low battery is indicated.
Replace the indicated sensor battery.
SnapCard low battery is indicated.
Check the panel 24 VDC Smoke Expansion SnapCard backup battery and connections and
replace if necessary.

GE Advent Specifications

General

Brand	GE
Model	Advent
Category	Security System
Language	English