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Customer Service & Assistance
Gigaset IP BASE / SBG IE-UK-International en / A31008-M3037-S301-1-X119 / appendix_legal_SBG.fm / 3/12/24
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Warranty document
Unless otherwise specified, the guarantor (hereinafter referred to as "Gigaset Communications") grants the
consumer (customer) a durability warranty under the following conditions (warranty conditions), without
prejudice to the consumer's statutory rights relating to defects. The customer's warranty rights are not limited
by this warranty. Warranty rights can be asserted free of charge. This warranty represents an obligation on the
part of the guarantor in addition to the statutory warranty rights that can be asserted free of charge for
defect claims.
Warranty conditions:
• New devices (telephones, smartphones) and their components in which a defect is detected within
24 months from the date of purchase resulting from a manufacturing and/or materials fault will, at the
customer's discretion, be exchanged free of charge for a technologically current device or repaired by
Gigaset Communications. This durability warranty applies for 12 months from the date of purchase for
parts subject to wear (all moving parts that can be replaced by the customer itself, e.g. spare parts, batteries,
keyboards, housing).
• This warranty does not apply in the event a defect to devices is attributable to improper treatment and/or
a failure to follow the operating guides.
• This warranty does not cover any services provided by the appointed dealer or by the customer himself (e.g.
installation, configuration, software downloads). Manuals and, where applicable, accompanying software
on a separate data carrier are also excluded from the warranty.
• Proof of purchase plus date of purchase are required as evidence of a valid warranty. Warranty claims must
be asserted within two (2) months of the awareness of a warranty event.
• Replaced devices or their components returned to Gigaset Communications during the course of an
exchange are transferred to the ownership of Gigaset Communications.
• This warranty applies to new devices acquired within the European Union. These will be exchanged free of
charge for a technologically current device or repaired by Gigaset Communications. The warrantor is
Gigaset Communications GmbH, Frankenstraße 2, D-46395 Bocholt.
• No further or different claims arising from this manufacturer's warranty will be accepted.
Gigaset Communications accepts no liability for operational interruptions, loss of profit and loss of data,
software additionally installed by the customer or other information. The customer is responsible for safe-
guarding these. The liability disclaimer does not apply if liability is mandatory, for example under the
Product Liability Act, in cases of wilful intent, gross negligence, injury to life, limb and health or breach of
material contractual obligations. Claims for damages in respect of breach of material contractual obliga-
tions are however limited to foreseeable losses typical for the contract, unless liability is as a result of wilful
intent, gross negligence, injury to life, limb and health or under the Product Liability Act.
• Successful assertion of a warranty claim does not extend the term of the warranty.
• Unless there is a warranty event, Gigaset Communications reserves the right to charge the customer for an
exchange or repair. Gigaset Communications will inform the customer of this in advance.
• Any change to the rules governing burden of proof to the detriment of the customer is not connected with
the above rules.
• Federal German law applies to this warranty, to the exclusion of the United Nations Convention on
Contracts for the International Sale of Goods (CISG). This choice of law does not deprive the consumer of
the protection he/she would have been granted under provisions that cannot be derogated from by agree-
ment, according to the law of the country in which he/she has her habitual residence ('favourability prin-
ciple").
Please contact the warrantor's customer services to redeem and assert this warranty. You can find the relevant
telephone number in our Service Portal at www.gigaset.com/service
.
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