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Customer Service & Assistance
Gigaset SL400-SL400A / EN for IM-Nord / A31008-M2103-R201-3-SM19 / appendix.fm / 01.02.2011
Version 4, 16.09.2005
Questions and answers
If you have any questions about the use of
your phone, you can contact us 24/7 at
www.gigaset.com/service
.
The table below contains a list of common
problems and possible solutions.
Gigaset SL400A only:
Registration or connection problems with a
Bluetooth headset.
¥ Reset the Bluetooth headset (see the user
guide for your headset).
¥ Delete registration data from the handset by
de-registering the device (
¢page 69).
¥ Repeat the registration process (¢page 69).
The display is blank.
1. The handset is not switched on.
¥ Press and hold the end call key a.
2. The battery is empty.
¥ Charge the battery or replace it
(
¢page 13).
Not all menu items are displayed.
The menu view is simplified.
¥ Activate complete menu view (expert
mode
•
) (¢page 26).
"No Base" flashes on the display.
1. The handset is outside the range of the base.
¥ Move the handset closer to the base.
2. The base's range is reduced because Eco Mode
is activated.
¥ Deactivate Eco Mode (¢page 60) or
reduce the distance between the handset
and the base.
3. The base is not switched on.
¥ Check the power adapter of the base
(
¢page 11).
"Please register handset" flashes on the dis-
play.
Handset has not been registered with the base or
has been de-registered.
¥ Register the handset (¢page 63).
Handset does not ring.
1. The ringtone is deactivated.
¥ Activate the ringtone (¢page 74).
2. Call divert set for "All Calls".
¥ Deactivate call divert (¢ page 36).
3. The phone only rings if the phone number has
been transferred.
¥ Activate the ringtone for unknown calls
(
¢page 74).
You cannot hear a ringtone/dialling tone from
the fixed line network.
The phone cord supplied has not been used or
has been replaced by a new cord with the wrong
pin connections.
¥ Please always use the phone cord supplied or
ensure that the pin connections are correct
when purchasing from a retailer (
¢page 85).
The connection always terminates after approx.
30 seconds.
Repeater activated/deactivated (
¢page 77).
¥ Activate/deactivate the handset
(
¢page 23).
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥ Reset the system PIN to 0000 (¢page 78).
Forgotten the system PIN.
¥ Reset the system PIN to 0000 (¢page 78).
The other party cannot hear you.
You have pressed the mute button h. The
handset is "muted".
¥ Reactivate the microphone (¢page 33).
The number of the caller is not displayed
despite CLIP.
Calling Line Identification is not enabled.
¥ The caller should ask the network provider to
enable Calling Line Identification (CLI).
You hear an error tone when keying an input.
Action has failed/invalid input.
¥ Repeat the operation.
Watch the display and refer to the user guide if
necessary.
You cannot listen to messages on the network
mailbox.
Your PABX is set for pulse dialling.
¥ Set your PABX to tone dialling.
No time is specified for a message in the call list.
Date and time have not been set.
¥ Set the date/time (¢page 17).
The answering machine announces "PIN is
incorrect" during remote operation.
1. You have entered the wrong system PIN.
¥ Enter the system PIN again.
2. The system PIN is still set to 0000.
¥ Set the system PIN to something other
than 0000 (
¢page 77).
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