12 Chapter 1, Introduction
P/N 115191-IE, Manual revision: AB Haemonetics
®
TEG
®
6s User Manual
Customer Service
Clinical training The local Haemonetics representative will provide staff training upon delivery
of the TEG system equipment and should be contacted to organize further
instruction, if needed.
Repair service Haemonetics maintains a worldwide network of company-trained service
representatives responsible for responding to technical needs concerning
equipment. If service beyond the routine maintenance and cleaning described
in this manual is required, the local Haemonetics representative should be
contacted to provide specific instruction.
Preventive
maintenance
General maintenance procedures should be performed as required. For
instructions, refer to “Cleaning and Disinfecting the Analyzer” on page 7-91.
Preventive maintenance procedures should be conducted annually to ensure
optimal mechanical functioning of the analyzer and are performed by a trained
Haemonetics representative.
Product return
guidelines
If, for any reason, merchandise must be returned to the company, the customer
should contact the local Haemonetics representative to arrange for repairs or
returns using procedures to ensure proper handling and subsequent analysis.
No returns will be accepted without advanced authorization.
Units returned to Haemonetics for repair are subject to biohazard charges if
any component is contaminated with blood or blood products.
Warning: Haemonetics products must be properly cleaned and packaged
prior to their return. It remains an important responsibility of the
customer to reduce potential health hazards by being aware of the risks
involved in the shipping, handling and testing of this material.
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