Harmonic XOS - Troubleshooting Steps

Warner Media - XOS Advanced Media Processor
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©2021 Harmonic, Inc.
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Troubleshooting steps
If you experience any problems with the equipment use the procedures below to help you understand or solve the
issue.
Item Potential solution
No access to the web UI Verify that the IP address is correct.
Make sure that you use https for the URL.
Make sure that you use Chrome or Firefox browsers.
Check the IP connection between the XOS and the host PC.
Locating alarm and event notifications In the page header (current notifications).
In the Notifications app (current and closed notifications).
Understanding alarm and event
notifications
Notifications are displayed in the following syntax: title, description,
recommendation.
For more information, refer to How to monitor alarms and events .
RF input issues Launch thePlatform Configurationapp and select the RF / Tuner tab
Check the LO frequency: make sure that this value is conform to the
characteristics of its antenna (the LNB).
Check the tuner settings.
Check the statistics: look at the different counter values for a few
minutes.
See How to monitor the RF inputs for information.
Check the antenna connectivity.
From another XOS (if available), check the same tuner input.
Service missing in the MPTS output
Notifications present Tuner input signal loss (seeRF input issuesabove).