HEX GS-911 - Page 13

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Hex GS-911 for BMW Motorcycles

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1. Make sure your Wi-Fi router is powered on.

2. Make sure you can access the internet from the chosen network,

using your control device. If you cannot, try accessing the internet

from the chosen network using a different control device.

3. Click Wifi Setup  Network Test  Test network packet loss.

 The results of the ping test will be shown. Packet loss

values are shown as percentages.

 A packet loss value of 5% or greater means the Wi-Fi

connection has failed the ping test. If this happens, do the

steps that follow:

i. If possible, bring the control device and GS-911

device closer to the Wi-Fi router.

ii. Make sure there is clear line-of-sight between the

control device and Wi-Fi router, and between the

GS-911 and Wi-Fi router.

 If the steps above do not improve the high packet loss

value, do the steps that follow:

i. Connect the GS-911 to your computer by USB.

ii. Go to https://www.hexgs911.com/gs-911-

downloads/.

iii. Download and install the GS-911 Diagnostics

Installer as shown at

https://www.hexgs911.com/software-downloads/.

iv. Operate GS-911 using the installed GS-911

Diagnostics application.