HEX GS-911 - Operating GS-911 with a Computer; Installing the GS-911 Software; Updating the GS-911 Software

Hex GS-911 for BMW Motorcycles
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© Hex Innovate 2021-2022 Page 6 of 38 GS-911 2207.2
4 OPERATING GS-911 WITH A COMPUTER
Before a GS-911 can communicate with the motorcycle or the chosen
control device, software that allows the control device to communicate
with the GS-911 must be installed on the control device.
Note these important points regarding functionality on different control
devices:
 Windows-based computers:
o Emergency functionality is available offline from the GS-
911 Diagnostics Application, and online from the GS-911
Web Application.
o Service functionality is available through the GS-911
Web Application, if you are connected to the internet
through Wi-Fi.
o Service functionality is available in the GS-911
Diagnostics Application if you are offline.
 iOS/MacOS and Android devices:
o Emergency functionality is available offline from the GS-
911 Web Application.
o Service functionality is available through the GS-911
Web Application, if you are connected to the internet
through Wi-Fi.
o If you are offline, Service functionality is not available.
4.1 Installing the GS-911 software
Install the correct software for your control device as shown at
https://www.hexgs911.com/software-downloads/.
4.2 Updating the GS-911 software
If the GS-911 Cloud detects that a newer version of the GS-911 software
is available, you will be prompted to update the software.
The GS-911 software is regularly updated with new features and bug
fixes. To check for and install GS-911 software updates, connect to the
internet, then click Setup  Update.
IMPORTANT
To control GS-911 Service functions using a mobile phone
or tablet, see Service functionality and mobile control
devices.