Hex GS-911 for BMW Motorcycles
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© Hex Innovate 2021-2022 Page 20 of 38 GS-911 2207.2
8 TROUBLESHOOTING COMMUNICATION ISSUES
If your GS-911 does not respond to commands from your control device,
refer to Troubleshooting Wi-Fi connectivity problems.
If the mobile control device cannot connect to the GS-911, diagnose the
problem by going to https://www.hexgs911.com/faq/gs-911-cannot-see-or-
connect-to-my-wifi-router/.
If you suspect that a problem with the GS-911 device or with the
motorcycle’s diagnostic data lines is interfering with communication
between the GS-911 and motorcycle, refer to the GS-911 device
diagnostic check procedure at https://www.hexgs911.com/faq/how-do-i-
test-the-diagnostic-interface/.
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