HEX GS-911 - Forwarding GS-911 Logs to Hex Innovate

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Hex GS-911 for BMW Motorcycles

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Whenever the GS-911 software is successfully connected to a GS-911

device, the lower right side of the main screen shows the serial number of

the connected device as well as the connection type (a typical view is

shown below).

If the GS-911 is connected to a motorcycle, the vehicle’s battery voltage

and ignition switch status are shown in the upper right corner of the user

interface (below).

 The motorcycle’s battery can reliably supply power to the GS-

911 if the vehicle battery voltage is 12.3V or more with the

ignition switch ON, and the engine not running.

 If the engine is not running and battery voltage is 12.2V or less,

connect an intelligent battery charger or test or replace the

motorcycle’s battery before doing diagnostics.

 If battery voltage is shown as 0.00V, check that the GS-911 is

properly connected to the diagnostic connector.

 If the ignition icon looks like this: the ignition switch is ON.

 If the ignition icon looks like this: the ignition switch is OFF.

Switch the ignition ON to do diagnostics.

4.3.2 Setting Wi-Fi access permissions

Depending on the security settings of your Windows computer, Windows

Defender Firewall may have blocked Wi-Fi communication between your

computer and GS-911 USB+Wi-Fi device.

Before using a GS-911 USB+Wi-Fi, make sure that the GS-911 software

has been granted device access permission to your computer.

4.4 Forwarding GS-911 logs to Hex Innovate

In the unlikely event that the GS-911 device or software malfunctions, a

log is generated. The GS-911 software stores log files automatically,

allowing Hex Innovate to gather information on potential GS-911 problems

so that the software and hardware can be improved.

If Hex Innovate asks you to forward your GS-911 log files, instructions on

how to do so are available at https://www.hexgs911.com/faq/how-do-i-

send-my-debug-log-files/.