Warning
We highly recommend you to create a strong password of your own choosing (using a minimum
of 8 characters, including at least three kinds of following categories: upper case leers, lower
case leers, numbers, and special characters) in order to increase the security of your product.
And we recommend you change your password regularly, especially in the high security system,
changing the password monthly or weekly can beer protect your product.
6. Conrm the new password.
7. Click Next.
14.4.2 Reset Password by Security Quesons
Before You Start
You have congured the security quesons when you acvate the device or edit the admin user
account.
Steps
1. On the user login interface, click Forgot Password.
2. Select the password
reseng type as Verify by Security Queson.
3. Input the correct answers of the three security quesons.
4. Click OK.
5. Create the new admin password on the Reset Password interface.
14.4.3 Reset Password by Reserved Email
Before You Start
Ensure you have congured the reserved email when you are acvang the device or eding the
admin user account. (Refer to
Congure Reserved Email )
Steps
1. On the user login interface, click Forgot Password.
2. On the password reset type interface, select Verify by Reserved Email.
3. Click OK.
4. Click Next if you accept the legal disclaimer. You can use a smartphone to scan the QR code and
read the legal disclaimer.
5. Obtain the
vericaon code. There are two ways to get the vericaon code.
-
Use Hik-Connect app to scan the QR code.
-
Send the QR code to email server.
a. Insert a USB
ash drive to your device.
b. Click Export to export the QR code to USB
ash drive.
c. Email the QR code to pw_recovery@hikvision.com as aachment.
6. Check your reserved email, and you will receive a vericaon code within 5 minutes.
7. Enter the vericaon code.
Network Video Recorder User Manual
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