MasterLink
Error Codes
Issue/Error Log
Troubleshooting Recom-
mendations
194 Radio module echo off failure. B
Flash failure.
Power Cycle the unit if the prob-
lem persists even after reboot
replace the device.
196 Data Attach Failure B, C
CloudLink could not connect to
host.
Check MDM if it is set up, check
network signal and IP.
- ITEM code not supported. F
Check whether supported item is
read/written.
- MasterLink packet format error. F
MasterLink packet received is out
of format.
-
MasterLink packet checksum not cor-
rect.
F MasterLink packet got corrupted.
- Internal Flash Error. B, F
Internal flash data corrupted.
If the problem persists, need to
replace the device.
-
Firmware upgrade fail due to low bat-
tery.
F
- User table checksum error. B Internal user table got corrupted.
- No Diagnostic records found. F
- No Event records found. F
- No Cellular records found. F
- No Alarms records found. F
-
Due to the communication interface
type changes between CloudLink 5G
(UART) and CloudLink R100/R110
(RS232), the Integrated device type
(350s +CL5G) reboots while loading an
item file into the MasterLink applic-
ation.
-
For Integrated device type (350s
+ CL 5G) configuration, it is
advised to modify the modem
type (i1458) to "CloudLink 5G"
and save the changes for future
usage or send it to integrated
device type (350s + CL5G).
-
The upgradation to MasterLink R610.x
fails if the existing MasterLink applic-
ation is opened on your PC.
-
Close the existing MasterLink
application if opened on your PC,
before proceeding further with
the upgradation to MasterLink
R610.x, to avoid any error in the
upgrading process.
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