84 EDA5S User Guide
Enterprise Data Reset the Computer
1. Swipe up from the bottom of the Home screen to access all apps.
2. Select Settings > System > Advanced > Reset options.
3. Tap Reset enterprise data.
4. Tap Erase all data
5. If prompted, type your screen lock security pattern, PIN, or password and tap
next ( ).
6. Tap Erase all data. A message appears informing you an Enterprise data reset
is being performed.
About a Full Factory Reset
A full factory reset should only be performed if you have exhausted all other
troubleshooting options. This method reverts the computer back to the factory
state by erasing all data in Internal shared storage and the IPSM Card storage
locations on the computer.
Note: This method of recovery may not be available if your system administrator has set
policies to prevent the reset use.
Before You Begin
• If you added a Google Account to the EDA5S computer, make sure you have your
Google username and password associated with the computer. If you do not
have the username and password, you will not be able to use the computer after
the reset. This is a security measure that prevents unauthorized users from
using the device if they try a Full factory reset.
• If you did not add a Google Account to the computer, the extra security level is
not enabled and you will not need a Google username and password.
• If you recently reset your Google Account password, wait 24 hours before
performing a Full factory reset.
• Connect the computer to an external power source or make sure you have a full
battery charge.
• Make sure you have an Internet connection.
Caution: A Full factory reset results in data loss. Perform this procedure only if all
other recovery methods have failed and have no other option. All
personal content is erased including, but not limited to emails, pictures,
contacts, Google account information, system settings and app settings.
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