1ā12 www.hp.com Troubleshooting Guide
Computer Diagnostic Features
Installing or Upgrading Remote Diagnostics
Enabling Agent
To install or upgrade an existing version of Remote Diagnostics
Enabling Agent, visit
www.hp.com/support then locate and download
the latest Remote Diagnostics Enabling Agent SoftPaq.
Running the Remote Diagnostics Enabling Agent
1. Select the Remote Diagnostics icon located in the Control Panel.
ā
The Remote Diagnostics Enabling Agent allows you to run
Diagnostic Test or the Configuration Record in a browser window.
Both of these utilities can be run remotely or locally.
2. To exit Remote Diagnostics, click File and then click Close.
Protecting the Software
To protect software from loss or damage, you should keep a backup
copy of all system software, applications, and related files stored on
the hard drive. See the operating system or backup utility
documentation for instructions on making backup copies of data files.
Restoring the Software
The Windows operating system and software can be restored to the
original state that they were when you purchased the computer by
using the Restore Kit. See the Restore Kit for complete instructions
on using this feature.
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