Troubleshooting Guide www.hp.com 1–1
1
Computer Diagnostic Features
Diagnostics for Windows
The Diagnostics for Windows (DFW) utility allows you to view
information about the hardware and software configuration of the
computer while running Microsoft Windows (Microsoft Windows
2000 and Microsoft Windows XP). It also allows you to perform
hardware and software tests on the subsystems of the computer.
When you invoke Diagnostics for Windows, the Overview screen is
displayed, which shows the current configuration of the computer.
From the Overview screen, there is access to several categories of
information about the computer and the Test tab. The information in
every screen of the utility can be saved to a file or printed.
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To test all subsystems, you must log in as the administrator. If you do
not log in as the administrator, you will be unable to test some
subsystems. The inability to test a subsystem will be indicated by an
error message under the subsystem name in the Test window or by
shaded check boxes that cannot be selected.
Use Diagnostics for Windows in the following instances to:
■ Determine if all the devices installed on the computer are
recognized by the system and functioning properly. Running tests
is optional but recommended after installing or connecting a new
device.
■ Third party devices not supported by HP may not be detected.
Save, print, or display the information generated by the utility.
You should run tests and have the printed report available before
placing a call to the Customer Support Center.
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