HP Compaq d330 DT Troubleshooting Guide

2–40 www.hp.com Troubleshooting Guide
Troubleshooting Without Diagnostics
Solving Software Problems
Most software problems occur as a result of the following:
■ The application was not installed or configured correctly.
■ There is insufficient memory available to run the application.
■ There is a conflict between applications.
■ Be sure that all the needed device drivers have been installed.
■ If you have installed an operating system other than the
factory-installed operating system, check to be sure it is
supported on the system.
Where available, run the Configuration Record utility to determine if
any changes have been made to the software which may be causing a
problem. See the Desktop Management Guide on the Documentation
Library CD for more information.
If you encounter software problems, see the applicable solutions
listed in the following table.
Solving Software Problems
Problem Cause Solution
Computer will not start. System files may be
damaged.
Observe the beeps and LED lights
on the front of the computer.
See Appendix A, “POST Error
Messages” to determine possible
causes.
See the Compaq Restore Kit or the
Worldwide Limited Warranty for
details.
“Illegal Operation has
Occurred” error message is
displayed.
Software being used is
not Microsoft-certified
for your version of
Windows.
Verify that the software is certified
by Microsoft for your version of
Windows (see program packaging
for this information).
Configuration files are
corrupt.
If possible, save all data, close all
programs, and restart the computer.

HP Compaq d330 DT Specifications

General

Brand	HP
Model	Compaq d330 DT
Category	Desktop
Language	English