Troubleshooting
When the Server Does Not Start
This section provides step-by-step instructions when encountering the most common
problems during the initial Power-On Self-Test (POST). Every time the server boots,
it must complete POST before it can load the operating system and start running
software applications.
If the server completes POST and attempts to load the operating system, go to
“Problems After Initial Startup” in this appendix.
WARNING: There is a risk of personal injury from hazardous energy levels.
The installation of options and the routine maintenance and service of this
product must be performed by individuals who are knowledgeable about the
procedures, precautions, and hazards associated with equipment containing
hazardous energy circuits.
When the server does not start:
1. Be sure that the server and monitor are plugged into a working outlet.
2. Be sure that the power source is working properly:
— Confirm status using the Power On/Standby LED.
— Refer to “System Board LEDs” in Appendix E for the location and status of
the Power On/Standby LED.
— Confirm that the Power On/Standby switch was pressed firmly.
— Refer to the Servers Troubleshooting Guide for details on what else to
evaluate.
3. If the system does not complete POST, or it does complete POST but does not
load the operating system, refer to the Servers Troubleshooting Guide.
NOTE: If the server is rebooting repeatedly, ensure that the system is not restarting due to an
Automatic Server Recovery (ASR) power up caused by another problem. Review Insight
Manager for notification of this event. Refer to the Servers Troubleshooting Guide for more
information.
4. Restart the server.
D-2 HP ProLiant DL320 Generation 2 Server Setup and Installation Guide
HP CONFIDENTIAL
Writer: Anna Roberts File Name: n-appd Troubleshooting.doc
Codename: MoonStar Part Number: 293166-002 Last Saved On: 1/31/03 11:22 AM
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