NOTE: SSM does not currently support remote ROM flash on systems that have Windows Vista
BitLocker enabled and are using TPM measurements to protect the BitLocker keys because flashing
the BIOS would invalidate the trust signature that BitLocker created for the platform. Disable BitLocker
via Group Policy in order to flash the system BIOS.
You can enable BitLocker support without TPM measurements of BIOS to avoid invalidating the
BitLocker keys. HP recommends you keep a secure backup of the BitLocker credentials in case of
recovery emergencies.
HP Client Manager
HP Client Manager, developed with Altiris, is available free for all supported HP business desktop,
notebook, and workstation models. SSM is integrated into HP Client Manager, and enables central
tracking, monitoring, and management of the hardware aspects of HP client systems.
Use HP Client Manager to:
●
Get valuable hardware information such as CPU, memory, video, and security settings
●
Monitor system health to fix problems before they occur
●
Automatically acquire and install drivers and BIOS updates without visiting each PC
●
Remotely configure BIOS and security settings
●
Automate processes to quickly resolve hardware problems
Tight integration with HP Instant Support tools reduces hardware troubleshooting time.
●
Diagnostics—remotely run & view reports on HP desktop, notebook, and workstation models
●
System Health Scan—check for known hardware issues in your installed base of HP client systems
●
Active Chat—connect to HP customer support to resolve issues
●
HP Knowledgebase—link to expert information
●
Automated SoftPaq collection and delivery process for fast resolution of hardware problems
●
Identify, inventory, and initialize systems with HP ProtectTools embedded security chip
●
Option for health alerts to display locally on the client system
●
Report basic inventory information for non-HP clients
●
Setup and configure TPM security chip
●
Centrally schedule client backup and recovery
●
Add on support for managing Intel AMT
For more information on HP Client Manager, visit
http://www.hp.com/go/clientmanager.
Software Updating and Management 23
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