HP Elite 8300 Series Convertible Minitower

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Computer seems to be locked up.

Cause Solution

Program in use has stopped responding to commands. 1. Use the task manager to close programs that do not

respond.

2. Attempt the normal Windows “Shut Down” procedure. If

this fails, press the power button for four or more

seconds to turn off the power. To restart the computer,

press the power button again.

262 Chapter 10 Troubleshooting Without Diagnostics

Main Page

Default Chapter3
- About this Book3
- Table of Contents5
1 Product Features13
- Standard Configuration Features13
- Convertible Minitower (CMT) Front Panel Components15
- Microtower (MT) Front Panel Components16
- Small Form Factor (SFF) Front Panel Components17
- Ultra-Slim Desktop (USDT) Front Panel Components18
- Convertible Minitower (CMT) Rear Panel Components19
- Microtower (MT) Rear Panel Components20
- Small Form Factor (SFF) Rear Panel Components21
- Ultra-Slim Desktop (USDT) Rear Panel Components22
- Serial Number Location23
2 Activating and Customizing the Software25
- Activating and Customizing the Software in Windows 725
- Activating and Customizing the Software in Windows 826
3 Computer Setup (F10) Utility28
- Computer Setup (F10) Utilities28
- Recovering the Configuration Settings42
4 Illustrated Parts Catalog43
- Convertible Minitower (CMT) Chassis Spare Parts43
- Microtower (MT) Chassis Spare Parts52
- Small Form Factor (SFF) Chassis Spare Parts61
- Ultra-Slim Desktop (USDT) Chassis Spare Parts70
5 Routine Care, SATA Drive Guidelines, and Disassembly Preparation78
- Electrostatic Discharge Information78
- Operating Guidelines81
- Routine Care81
- Service Considerations83
- SATA Hard Drives85
- SATA Hard Drive Cables85
  - SATA Data Cable85
- SMART ATA Drives85
- Cable Management85
6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis87
- Preparation for Disassembly87
- Access Panel88
- Front Bezel89
- Front Bezel Security90
- Bezel Blanks92
- System Board Connections93
- Memory94
  - Dimms94
  - DDR3-SDRAM Dimms94
  - Populating DIMM Sockets95
  - Installing Dimms96
- Expansion Card97
- Replace the Computer Access Panel100
- Reconnect the Power Cord and Turn on the Computer100
- Lock any Security Devices that Were Disengaged When the Access Panel was Removed100
- Drives101
  - Description Spare Part Number101
  - Drive Positions102
  - Prepare the Computer for Disassembly (Preparation for Disassembly103
  - Remove the Computer Access Panel (Access Panel103
  - Removing a Drive from a Drive Bay103
  - Installing Drives107
    - Installing a 5.25-Inch Drive into a Drive Bay109
    - Installing a Hard Drive into an Internal Drive Bay111
- Hood Sensor116
- Front I/O, USB Assembly117
- Power Switch Assembly119
- Speaker120
- Rear Chassis Fan121
- Fan Sink122
- Processor124
- Power Supply127
- System Board128
- Changing from a Minitower to a Desktop Configuration129
- Changing from a Desktop to a Minitower Configuration131
7 Removal and Replacement Procedures Microtower (MT) Chassis134
- Preparation for Disassembly134
- Computer Access Panel135
- Front Bezel136
- Front Bezel Security137
- Bezel Blanks139
- Memory140
- Expansion Cards142
- System Board Connections148
- Drives150
- Front Fan Assembly159
- Front I/O Assembly161
- Power Switch/Led Assembly162
- Heat Sink163
- Processor165
- Speaker168
- Rear Chassis Fan169
- Power Supply171
- System Board173
8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis175
- Preparation for Disassembly175
- Access Panel176
- Front Bezel177
- Front Bezel Security178
- Bezel Blanks180
- Memory181
- Expansion Card184
- System Board Connections189
- Drives190
  - Drive Positions190
  - Installing and Removing Drives191
- Fan Duct202
- Front Fan Assembly203
- Hood Sensor205
- Front I/O, Power Switch Assembly206
- Speaker208
- Heat Sink209
- Processor210
- Power Supply214
- System Board216
- Using the Small Form Factor Computer in a Tower Orientation218
9 Removal and Replacement Procedures Ultra-Slim Desktop (USDT) Chassis219
- Preparation for Disassembly219
- Access Panel220
- Front Bezel221
- Front Bezel Security222
- Bezel Blank224
- System Board Connections225
- Memory226
  - Sodimms226
  - DDR3-SDRAM Sodimms226
  - Populating SODIMM Sockets227
  - Installing Sodimms228
- Front Fan230
- Optical Drive231
  - Removing the Optical Drive231
  - Preparing the New Optical Drive232
  - Installing the New Optical Drive233
- Hard Drive234
- Optical Drive Rail239
- Card Reader240
- Speaker242
- Heat Sink243
- Processor245
- WLAN Module248
- Hood Sensor250
- Graphics Board251
- System Board253
- Rear Fan255
- Antennas256
- Changing from Desktop to Tower Configuration260
- Port Cover261
- Power Supply, External262
10 Troubleshooting Without Diagnostics263
- Safety and Comfort263
- Before You Call for Technical Support263
- Helpful Hints264
- Solving General Problems266
- Solving Power Problems270
- Solving Hard Drive Problems272
- Solving Media Card Reader Problems275
- Solving Display Problems277
- Solving Audio Problems282
- Solving Printer Problems284
- Solving Keyboard and Mouse Problems286
- Solving Hardware Installation Problems288
- Solving Network Problems290
- Solving Memory Problems293
- Solving Processor Problems295
- Solving CD-ROM and DVD Problems295
- Solving USB Flash Drive Problems297
- Solving Front Panel Component Problems299
- Solving Internet Access Problems299
- Solving Software Problems301
- Contacting Customer Support303
11 POST Error Messages304
- POST Numeric Codes and Text Messages305
- Interpreting POST Diagnostic Front Panel Leds and Audible Codes313
- Interpreting Post Diagnostic Front Panel Leds and Audible Codes315
12 Password Security and Resetting CMOS317
- Resetting the Password Jumper318
- Clearing and Resetting the CMOS319
13 HP PC Hardware Diagnostics321
- Why Run HP PC Hardware Diagnostics - UEFI321
- How to Access and Run HP PC Hardware Diagnostics - UEFI321
- Downloading HP PC Hardware Diagnostics to a USB Device322
14 Backup and Recovery323
- Restoring and Recovering in Windows 7323
  - System Restore323
  - System Recovery323
- Backup and Recovery in Windows 8328
  - Backing up Your Information328
  - Performing a System Recovery329
Appendix A Battery Replacement331
Appendix B Removing and Replacing a Removable 3.5-Inch SATA Hard Drive334
Appendix C Unlocking the Smart Cover Lock339
- Smart Cover Failsafe Key339
- Using the Smart Cover Failsafe Key to Remove the Smart Cover Lock340
Appendix D Power Cord Set Requirements342
- General Requirements342
- Japanese Power Cord Requirements342
- Country-Specific Requirements343
Appendix E Specifications344
- CMT Specifications344
- MT Specifications345
- SFF Specifications347
- USDT Specifications348
332 Appendix E Specifications344
Index349

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