Electrostatic discharge information ................................................................................................................................................. 31
Generating static electricity...................................................................................................................................................... 31
Preventing electrostatic damage to equipment ................................................................................................................... 32
Personal grounding methods and equipment ...................................................................................................................... 32
Grounding the work area .......................................................................................................................................................... 33
Recommended materials and equipment ............................................................................................................................. 33
Cleaning your computer..................................................................................................................................................................... 34
Enabling HP Easy Clean (select products only) ..................................................................................................................... 34
Removing dirt and debris from your computer..................................................................................................................... 34
Cleaning your computer with a disinfectant .......................................................................................................................... 35
Caring for wood veneer (select products only) ..................................................................................................................... 36
Packaging and transporting guidelines........................................................................................................................................... 36
Accessing support information......................................................................................................................................................... 36
5Removal and replacement procedures for authorized service provider parts .............................................................................. 39
Component replacement procedures.............................................................................................................................................. 39
Preparation for disassembly .................................................................................................................................................... 39
Bottom cover .............................................................................................................................................................................. 39
Battery ......................................................................................................................................................................................... 41
WWAN module............................................................................................................................................................................ 42
Memory modules....................................................................................................................................................................... 44
Solid-state drive......................................................................................................................................................................... 46
WLAN module............................................................................................................................................................................. 47
Speakers ...................................................................................................................................................................................... 49
Connector board cable .............................................................................................................................................................. 50
Audio jack cable.......................................................................................................................................................................... 51
Connector board......................................................................................................................................................................... 52
Fan................................................................................................................................................................................................ 54
Display assembly ....................................................................................................................................................................... 55
RTC battery.................................................................................................................................................................................. 65
NFC module cable ...................................................................................................................................................................... 66
NFC module antenna................................................................................................................................................................. 67
NFC module................................................................................................................................................................................. 68
Touchpad cable........................................................................................................................................................................... 69
Touchpad ..................................................................................................................................................................................... 70
Fingerprint reader ...................................................................................................................................................................... 71
Fingerprint reader cable............................................................................................................................................................ 72
Card reader cable ....................................................................................................................................................................... 73
Card reader.................................................................................................................................................................................. 74
System board.............................................................................................................................................................................. 75
Heat sink...................................................................................................................................................................................... 78
Top cover/keyboard ................................................................................................................................................................... 79
6Computer Setup (BIOS), TPM, and HP Sure Start................................................................................................................................ 81
Using Computer Setup ....................................................................................................................................................................... 81
Navigating and selecting in Computer Setup ....................................................................................................................... 81
Restoring factory settings in Computer Setup...................................................................................................................... 82
Updating the BIOS...................................................................................................................................................................... 82
iv