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Jams in the top cover, rear door, fuser, and duplex area (residual media jam)
Cause
Solution
Poor contact of the fuser delivery sensor connector.
●
Reconnect the connectors (J22 and J24) on the transit
(inline) connector.
●
Reconnect the connector (J1608) on the ECU.
The fuser delivery sensor (PS2) is defective. Replace the fuser. See Fuser on page 100.
The duplex media-feed sensor (PS502) lever is defective
(duplex models).
●
Check the sensor lever and place it in correct position to
move smoothly and freely.
●
Replace the high-voltage power supply if the sensor lever
is damaged.
Poor contact of the duplex media-feed sensor (PS502)
connector (duplex models).
Reconnect the connector (J501) on the high-voltage power
supply.
The duplex media-feed sensor is defective (duplex models). Replace the high-voltage power supply.
Jams in the rear door and fuser area (fuser wrapping jam)
Cause
Solution
The fuser film or the pressure roller is defective. Replace the fuser. See Fuser on page 100.
Jams in the rear door, fuser, and duplex areas (duplex models; duplex re-pickup jam)
Cause
Solution
The face-down delivery roller is worn or deformed. Replace the delivery assembly.
The duplex media-feed sensor (PS502) lever is defective.
●
Check the sensor lever and place it in the correct position
to move smoothly and freely.
●
Replace the high-voltage power supply if the sensor lever
is damaged.
Poor contact of the duplex media-feed sensor (PS502)
connector.
Reconnect the connector (J501) on the high-voltage power
supply.
The duplex media-feed sensor is defective. Replace the high-voltage power supply.
ENWW Clear jams 239
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