Contacting HP 178
o
Whether Entry, Advanced, Advanced with SMP, or e-Business
o All services running at the time the problem occurred
• A list of each third-party hardware component installed, with the firmware revisions
• A list of each third-party software component installed, with the versions
• A detailed description of the problem and any associated error messages
Sun Solaris operating systems
Collect the following information:
• Operating system version number
• Type of installation selected: Interactive, WebStart, or Customer JumpStart
• Which software group selected for installation: End User Support, Entire Distribution, Developer
System Support, or Core System Support
• If HP drivers are installed with a DU:
o DU number
o List of drivers in the DU diskette
• The drive subsystem and file system information:
o Number and size of partitions and logical drives
o File system on each logical drive
• A list of all third-party hardware and software installed, with versions
• A detailed description of the problem and any associated error messages
• Printouts or electronic copies (to e-mail to a support technician) of:
o /usr/sbin/crash (accesses the crash dump image at /var/crash/$hostname)
o /var/adm/messages
o /etc/vfstab
o /usr/sbin/prtconf
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