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ProLiant BL620c - G7 Server
HP ProLiant BL620c - G7 Server User Manual
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Diagnostic flowcharts
30
•
The system pow
er LED is off or am
ber.
•
The health LED is red
or am
ber.
Possible ca
uses:
•
Improperly seated or faulty power supply
•
Loose or fau
lty power co
rd
•
Power sour
ce problem
•
Improperly seated component or interlock problem
P
OST prob
lems flow
chart
Symptoms:
•
Server does not
complete P
OST
29
31
Table of Contents
Default Chapter
1
Troubleshooting Guide
1
Table of Contents
3
Introduction
8
What's New
8
Revision History
8
375445-Xx8 (July 2009)
8
375445-Xx7 (November 2008)
9
Introduction
9
375445-Xx6 (September 2007)
10
375445-Xx5 (June 2006)
10
375445-Xx4 (May 2006)
10
Introduction
10
375445-Xx3 (September 2005)
11
Introduction
11
Getting Started
12
HP Proliant 100 Series Server Troubleshooting Information
12
How to Use this Guide
12
Pre-Diagnostic Steps
13
Important Safety Information
13
O POST Error Messages and Beep Codes (on
13
Symbols on Equipment
13
Warnings and Cautions
14
Electrostatic Discharge
15
Preventing Electrostatic Discharge
15
Grounding Methods to Prevent Electrostatic Discharge
15
Symptom Information
16
Prepare the Server for Diagnosis
16
Breaking the Server down to the Minimum Hardware Configuration
17
Common Problem Resolution
18
Loose Connections
18
Service Notifications
18
Firmware Updates
18
DIMM Handling Guidelines
19
Hard Drive Guidelines
19
SAS and SATA Hard Drive Guidelines
19
SCSI Hard Drive Guidelines
19
Hard Drive LED Combinations
20
Hot-Plug SCSI Hard Drive LED Combinations
20
SAS and SATA Hard Drive LED Combinations
20
Server Updates with an HP Trusted Platform Module and Bitlocker™ Enabled
21
Diagnostic Flowcharts
23
Troubleshooting Flowcharts
23
Troubleshooting Flowchart Reference Websites
23
O C-Class Server Blade Power-On Problems Flowchart (on
23
Start Diagnosis Flowchart
25
General Diagnosis Flowchart
25
Power-On Problems Flowchart
27
POST Problems Flowchart
30
Operating System Boot Problems Flowchart
32
Server Fault Indications Flowchart
33
Hardware Problems
37
Procedures for All Proliant Servers
37
Power Problems
37
Power Source Problems
37
Power Supply Problems
37
UPS Problems
38
General Hardware Problems
39
Problems with New Hardware
39
Unknown Problem
40
Third-Party Device Problems
40
Internal System Problems
41
Battery Pack Problems
41
CD-ROM and DVD Drive Problems
41
Diskette Drive Problems
42
Drive Problems (Hard Drives and Solid State Drives)
43
SD Card Problems
46
USB Drive Key Problems
46
Fan Problems
46
HP Trusted Platform Module Problems
47
Memory Problems
48
PPM Problems
50
Processor Problems
50
Tape Drive Problems
51
Graphics and Video Adapter Problems
52
System Open Circuits and Short Circuits
53
External Device Problems
53
Video Problems
53
Mouse and Keyboard Problems
54
Audio Problems
55
Printer Problems
55
Cable Problems
55
Local I/O Cable Problems
55
Modem Problems
56
Network Controller Problems
58
Expansion Board Problems
59
Software Problems
60
Operating System Problems and Resolutions
60
Operating System Problems
60
Operating System Updates
61
Restoring to a Backed-Up Version
62
When to Reconfigure or Reload Software
62
Linux Operating Systems
63
Application Software Problems
63
Software Locks up
63
Errors Occur after a Software Setting Is Changed
63
Errors Occur after the System Software Is Changed
63
Errors Occur after an Application Is Installed
63
ROM Problems
64
Remote ROM Flash Problems
64
Boot Problems
65
Server Does Not Boot
65
Software Tools and Solutions
67
Configuration Tools
67
Smartstart Software
67
HP ROM-Based Setup Utility
67
Smartstart Scripting Toolkit
67
Using Rbsu
68
Auto-Configuration Process
68
Boot Options
69
Bios Serial Console
69
Configuring Amp Modes
69
Array Configuration Utility
70
Option ROM Configuration for Arrays
71
Re-Entering the Serial Number and Product ID
71
Management Tools
72
Automatic Server Recovery
72
Rompaq Utility
72
Remote Insight Lights-Out Edition II
73
Ilo and Ilo 2 Technology
73
Integrated Lights-Out 3 Technology
73
Erase Utility
74
Redundant ROM Support
74
USB Support
74
Diagnostic Tools
75
HP Insight Diagnostics
75
HP Insight Diagnostics Survey Functionality
75
Smart Array Scsi Diagnosis Feature
75
Integrated Management Log
76
Array Diagnostic Software
76
Remote Support and Analysis Tools
77
HP Insight Remote Support Software
77
Keeping the System Current
77
Drivers
77
Version Control
78
Proliant Support Packs
78
Operating System Version Support
78
Firmware
78
HP Smart Update Manager
79
System Online ROM Flash Component Utility
79
Subscriber's Choice
80
Care Pack
80
Firmware Maintenance
80
Types of ROM
80
System Rom
80
Automatic Backup
81
Verifying Firmware Versions
82
Updating Firmware
82
System Rompaq Firmware Upgrade Utility
83
O
84
Offline Deployment
84
Online Deployment
84
Rom Update Utility
84
Unsupported Processor Stepping with Intel® Processors
85
Unsupported Processor Stepping with AMD Processors
85
HP Resources for Troubleshooting
86
Online Resources
86
HP Technical Support Website
86
HP Guided Troubleshooting Website
86
Server Documentation
86
White Papers
86
Service Notifications, Advisories, and Notices
86
Subscription Services
86
HP Care Pack Services
87
Product Information Resources
87
Additional Product Information
87
Registering the Server
87
Overview of Server Features and Installation Instructions
87
Key Features, Option Part Numbers
87
Server and Option Specifications, Symbols, Installation Warnings, and Notices
87
Teardown Procedures, Part Numbers, Specifications
88
Technical Topics
88
Product Installation Resources
88
Switch Settings, LED Functions, Drive, Memory, Expansion Board and Processor Installation Instructions, and Board Layouts
88
External Cabling Information
88
Power Capacity
88
Product Configuration Resources
88
Device Driver Information
88
DDR3 Memory Configuration
89
Operating System Version Support
89
Operating System Installation and Configuration Information (for Factory-Installed Operating Systems)
89
Server Configuration Information
89
Installation and Configuration Information for the Server Setup Software
89
Software Installation and Configuration of the Server
89
Ilo Information
89
Management of the Server
89
Installation and Configuration Information for the Server Management System
90
Fault Tolerance, Security, Care and Maintenance, Configuration and Setup
90
Error Messages
91
ADU Error Messages
91
Introduction to ADU Error Messages
91
Array Accelerator Battery Pack X Not Fully Charged
94
Board in Use by Expand Operation
94
Board Not Attached
94
Cache Has Been Disabled Because Adg Enabler Dongle Is Broken or Missing
94
Configuration Signature Is Zero
95
Configuration Signature Mismatch
95
Controller Communication Failure Occurred
95
Controller Firmware Needs Upgrading
95
Controller Is Not Configured
95
Controller Restarted with a Signature of Zero
96
Disable Command Issued
96
Drive Monitoring Features Are Unobtainable
98
Drive Monitoring Is Not Enabled for Scsi Port X Drive ID y
98
Drive X Indicates Position y
98
Duplicate Write Memory Error
98
Error Occurred Reading Ris Copy from Scsi Port X Drive ID
98
Identify Logical Drive Data DID Not Match with Nvram
99
Insufficient Adapter Resources
99
Logical Drive X Failed Due to Cache Error
99
Mirror Data Miscompare
101
No Configuration for Array Accelerator Board
101
One or more Drives Is Unable to Support Redundant Controller Operation
102
Other Controller Indicates Different Hardware Model
102
Other Controller Indicates Different Firmware Version
102
Other Controller Indicates Different Cache Size
102
Processor Reduced Power Mode Enabled in Rbsu
102
Ris Copies between Drives Do Not Match
103
Set Configuration Command Issued
104
Soft Firmware Upgrade Required
105
Storage Enclosure on Scsi Bus X Indicated a Door Alert
105
Storage Enclosure on Scsi Bus X Indicated a Power Supply Failure
105
Storage Enclosure on Scsi Bus X Indicated an Overheated Condition
105
Storage Enclosure on Scsi Bus X Is Unsupported with Its Current Firmware Version
105
Storage Enclosure on Scsi Bus X Indicated that the Fan Failed
105
Storage Enclosure on Scsi Bus X Indicated that the Fan Is Degraded
106
Storage Enclosure on Scsi Bus X Indicated that the Fan Module Is Unplugged
106
System Board Is Unable to Identify Which Slots the Controllers Are in
108
The Redundant Controllers Installed Are Not the same Model
108
Unknown Disable Code
109
Unrecoverable Read Error
109
Warning Bit Detected
109
ADU Version 8.0 through 8.28 Error Messages
111
POST Error Messages and Beep Codes
115
Introduction to POST Error Messages
115
Non-Numeric Messages or Beeps Only
116
Fatal Dma Error
117
Fatal Express Port Error
117
Fatal Global Protocol Error
118
Fatal Hub Link Error
118
High Temperature Condition Detected by Processor X
118
Ilo Generated Nmi
119
Network Server Mode Active and no Keyboard Attached
120
No Floppy Drive Present
121
Power Supply Solution Not Fully Redundant
122
Processor X Unsupported Wattage
122
This DIMM Does Not Support Thermal Monitoring
123
System Halted
123
Unsupported Pci Card Detected Remove Pci Card from Slot
123
100 Series
125
Rom Error
126
System Board Failure
126
Asr Timer Failure
127
200 Series
128
Invalid Lockstep Memory Configuration
130
300 Series
132
400 Series
133
1100 Series
134
1700 Series
138
Drive Array Resuming Automatic Data Recovery Process
152
Slot X Drive Array Controller Failure
152
Drive Array Operating in Interim Recovery Mode
154
Slot X Drive Array Reports Incorrect Drive Replacement
155
Event List Error Messages
157
Introduction to Event List Error Messages
157
A CPU Power Module (System Board, Socket X)
158
ASR Lockup Detected: Cause
158
Automatic Operating System Shutdown Initiated Due to Fan Failure
158
Automatic Operating System Shutdown Initiated Due to Overheat Condition
158
Blue Screen Trap: Cause [NT]
159
Corrected Memory Error Threshold Passed (Slot X, Memory Module Y)
159
EISA Expansion Bus Master Timeout (Slot X)
159
PCI Bus Error (Slot X, Bus Y, Device Z, Function X)
159
Processor Correctable Error Threshold Passed (Slot X, Socket Y)
159
Processor Uncorrectable Internal Error (Slot X, Socket Y)
159
Real-Time Clock Battery Failing
159
System AC Power Overload (Power Supply X)
160
System AC Power Problem (Power Supply X)
160
System Fan Failure (Fan X, Location)
160
System Fans Not Redundant
160
System Overheating (Zone X, Location)
160
System Power Supplies Not Redundant
160
System Power Supply Failure (Power Supply X)
160
Unrecoverable Host Bus Data Parity Error
160
Uncorrectable Memory Error (Slot X, Memory Module Y)
161
HP Bladesystem P-Class Infrastructure Error Codes
161
Server Blade Management Module Error Codes
161
Power Management Module Error Codes
164
Port 85 Codes and Ilo Messages
165
Troubleshooting the System Using Port 85 Codes
165
Processor-Related Port 85 Codes
166
Memory-Related Port 85 Codes
167
Expansion Board-Related Port 85 Codes
167
Miscellaneous Port 85 Codes
168
Windows® Event Log Processor Error Codes
169
Message ID: 4137
169
Message ID: 4140
169
Message ID: 4141
169
Message ID: 4169
169
Message ID: 4190
169
Insight Diagnostics Processor Error Codes
169
Msg_Cpu_Rr_1
169
Msg_Cpu_Rr_2
170
Msg_Cpu_Rr_3
170
Msg_Cpu_Rr_5
170
Msg_Cpu_Rr_6
170
Msg_Cpu_Rr_7
170
Msg_Cpu_Rr_8
171
Msg_Cpu_Rr_9
171
Msg_Cpu_Rr_10
171
Msg_Cpu_Rr_11
171
Msg_Cpu_Rr_12
171
Msg_Cpu_Rr_13
171
Msg_Cpu_Rr_14
171
Msg_Cpu_Rr_15
171
Msg_Cpu_Rr_16
171
Msg_Cpu_Rr_17
172
Contacting HP
173
Contacting HP Technical Support or an Authorized Reseller
173
Customer Self Repair
173
Server Information You Need
173
Operating System Information You Need
174
Microsoft® Operating Systems
174
Linux Operating Systems
175
Novell Netware Operating Systems
176
SCO Operating Systems
176
IBM OS/2 Operating Systems
177
Sun Solaris Operating Systems
178
Acronyms and Abbreviations
179
Index
184
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HP ProLiant BL620c - G7 Server Specifications
General
Brand
HP
Model
ProLiant BL620c - G7 Server
Category
Server
Language
English
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