Contacting HP 177
o
/etc/conf/cf.d/sdevice
o /etc/inittab
o /etc/conf/cf.d/stune
o /etc/conf/cf.d/config.h
o /etc/conf/cf.d/sdevice
o /var/adm/messages (if PANIC messages are displayed)
• If HP drivers are installed:
o Version of the EFS used
o List of drivers from the EFS
• If management agents are installed, version number of the agents
• System dumps, if they can be obtained (in case of panics)
• A list of each third-party hardware component installed, with the firmware revisions
• A list of each third-party software component installed, with the versions
• A detailed description of the problem and any associated error messages
IBM OS/2 operating systems
Collect the following information:
• Operating system version number and printouts or electronic copies (to e-mail to a support
technician) of:
o IBMLAN.INI
o PROTOCOL.INI
o CONFIG.SYS
o STARTUP.CMD
o SYSLEVEL information in detail
o TRAPDUMP information (if a TRAP error occurs)
• A directory listing of:
o C:\
o C:\OS2
o C:\OS2\BOOT
o HPFS386.INI (for Advanced or Advanced with SMP)
• If HP drivers are installed:
o Version of the SSD used
o List of drivers from the SSD
o Versions of the OS/2 Management Insight Agents, CPQB32.SYS, and OS/2 Health Driver use
• The drive subsystem and file system information:
o Number and size of partitions and logical drives
o File system on each logical drive
• Warp Server version used and:
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