Introduction 9
• Added information to the introduction for the server power-on problems flowchart (on page 27).
• Added new steps to Power problems (on page 37).
• Added a new section to Fan problems (on page 46):
All fans in an HP ProLiant G6 server are not spinning or are not spinning at the same speed (on
page 47)
• Added a new section to Memory problems (on page 48):
Server fails to boot, all DIMM LEDs illuminate amber, .... (on page 49)
• Updated the content for Tape drive problems (on page 51).
• Added new sections to Software tools and solutions (on page 67) :
o Diagnostics tasks (on page 70)
o HP Insight Server Migration software for ProLiant
o Array diagnostic software (on page 76)
o HP Insight Remote Support software (on page 77)
• Added new content to HP Resources for Troubleshooting (on page 86):
o HP Guided Troubleshooting website (on page 86)
o DDR3 memory configuration (on page 89)
o Power capacity (on page 88)
• Added new error messages:
o ADU Error Messages (on page 91)
o POST error messages and beep codes (on page 115)
375445-xx7 (November 2008)
The seventh edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx7, included
the following additions and updates:
• Added new information about Server updates with an HP Trusted Platform Module and BitLocker™
enabled (on page 21) to Common problem resolution (on page 18)
• Added TPM information to Drive problems (hard drives and solid state drives) (on page 43)
• Added information about HP BladeSystem c-Class enclosure fan problems to Fan problems (on page
46)
• Added HP Trusted Platform Module problems (on page 47) to Hardware problems (on page 37)
• Added SD card problems (on page 46) to Hardware problems (on page 37)
• Added USB drive key problems (on page 46) to Hardware problems (on page 37)
• Added TPM information to Remote ROM flash problems (on page 64)
• Added Service Essentials Remote Support Pack to Software tools and solutions (on page 67)
• Added TPM information to Firmware maintenance (on page 80)
• Updated the ADU error messages (on page 91) section to reflect the supported versions for the
messages in this document
• Updated and added new POST error messages and beep codes (on page 115)
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