Calibrate the scanner ........................................................................................................................................ 171
18 Supplies and accessories .......................................................................................................................... 173
How to order supplies and accessories ............................................................................................................ 174
Introduction to the accessories ......................................................................................................................... 178
19 Troubleshooting paper issues ................................................................................................................... 179
The paper cannot be loaded successfully ......................................................................................................... 180
The paper type is not in the list ......................................................................................................................... 181
The printer printed on the wrong paper type ................................................................................................... 182
An “on hold for paper” message ....................................................................................................................... 182
The paper has jammed in the print platen ........................................................................................................ 184
The paper has jammed in the stacker ............................................................................................................... 188
The printer reports unexpectedly that the stacker is full ................................................................................ 189
The printer displays out of paper when paper is available .............................................................................. 189
Prints do not fall neatly into the basket ........................................................................................................... 189
The print remains in the printer after printing has completed ........................................................................ 189
The cutter does not cut well .............................................................................................................................. 189
The roll is loose on the spindle ......................................................................................................................... 189
20 Troubleshooting print-quality issues ........................................................................................................ 190
General advice ................................................................................................................................................... 192
Print-quality troubleshooting wizard ............................................................................................................... 192
Recalibrate the paper advance ......................................................................................................................... 193
Horizontal lines across the image (banding) .................................................................................................... 194
Lines are too thick, too thin or missing ............................................................................................................. 195
Lines appear stepped or jagged ........................................................................................................................ 196
Lines print double or in the wrong colors ......................................................................................................... 196
Lines are discontinuous ..................................................................................................................................... 197
Lines are blurred ................................................................................................................................................ 198
Line lengths are inaccurate ............................................................................................................................... 198
The whole image is blurry or grainy .................................................................................................................. 199
The paper is not flat .......................................................................................................................................... 199
The print is scuffed or scratched ....................................................................................................................... 200
Ink marks on the paper ..................................................................................................................................... 200
Black ink comes off when you touch the print .................................................................................................. 201
Edges of objects are stepped or not sharp ....................................................................................................... 202
Edges of objects are darker than expected ...................................................................................................... 202
Horizontal lines at the end of a cut sheet print ................................................................................................ 202
Vertical bands of different colors ..................................................................................................................... 202
ENWW
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