White spots on the print .................................................................................................................................... 203
Colors are inaccurate ......................................................................................................................................... 203
Colors are fading ............................................................................................................................................... 204
The image is incomplete (clipped at the bottom) ............................................................................................. 204
The image is clipped .......................................................................................................................................... 204
Some objects are missing from the printed image ........................................................................................... 205
A PDF file is clipped or objects are missing ....................................................................................................... 206
The Image Diagnostics Print ............................................................................................................................. 206
If you still have a problem ................................................................................................................................. 208
21 Troubleshooting scanner issues ................................................................................................................ 210
Cannot access the network folder or HP Designjet SmartStream (if installed as an accessory) .................... 210
Scanning to file is slow ...................................................................................................................................... 210
22 Troubleshooting scan-quality issues ......................................................................................................... 212
Random vertical lines ........................................................................................................................................ 213
Wrinkles or folds ................................................................................................................................................ 213
Line discontinuities ............................................................................................................................................ 214
Grain in area fills when scanning plain paper ................................................................................................... 215
Small color differences between adjacent CIS modules .................................................................................. 216
Vertical light lines at the intersection between CIS modules ........................................................................... 217
Variable line thickness or missing lines ............................................................................................................ 218
Inaccurately reproduced colors ........................................................................................................................ 218
Color fringing ..................................................................................................................................................... 219
Clipping in dark or light areas ........................................................................................................................... 220
Flare in the image when scanning glossy originals .......................................................................................... 221
Vertical red and green bands over white or black background ........................................................................ 221
The stop-start effect ......................................................................................................................................... 222
Vibration ............................................................................................................................................................ 223
Horizontal periodical banding ........................................................................................................................... 223
Defocus, blurring and fading colors .................................................................................................................. 224
Incorrect paper advance, skew during scanning, or horizontal wrinkles ........................................................ 225
Vertical black band 20 cm wide ......................................................................................................................... 226
The scanner damages some originals .............................................................................................................. 227
Completely wrong colors .................................................................................................................................. 227
Vertical distortion .............................................................................................................................................. 228
Object replication (ghosting) ............................................................................................................................. 228
Clipping or incorrect scale factor when down-scaling in copies and prints ..................................................... 229
Incorrect edge detection, mostly when scanning tracing paper ...................................................................... 230
A copied or scanned image is very skewed ....................................................................................................... 230
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ENWW
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