Troubleshooting checklist
Before running diagnostic utilities, use the following checklist to nd possible solutions for computer or
software problems.
●
Is the computer connected to a functional AC power outlet?
●
Is the computer turned on?
●
Is the blue power light on?
●
If the internal display is dim, adjust the internal display brightness and contrast controls.
●
Press the Caps Lock key several times. If the Caps Lock LED toggles on and o, the keyboard is operating
correctly.
●
Verify that all cables are not loosely or incorrectly connected.
●
After installing a non-PnP expansion board or other option (such as a diskette drive), restart the
computer.
●
Are all necessary device drivers installed?
●
Have all printer drivers been installed for each application?
●
Have you removed CDs and USB ash drives before powering on the computer?
●
Are you running the latest version of BIOS, drivers, and software?
HP troubleshooting resources and tools
This section provides information on the HP Support Center (HPSC), Online support, and Helpful Hints for
troubleshooting.
Online support
Online access and support resources include web-based troubleshooting tools, technical knowledge
databases, driver and patch downloads, online communities, and product change notication services.
The following websites are also available to you:
●
http://www.hp.com—Provides useful product information.
●
http://www.hp.com/support/workstation_manuals—Provides the latest online documentation.
●
http://www.hp.com/go/workstationsupport—Provides technical support information for workstations.
●
http://www.hp.com/support—Provides a listing of the worldwide technical support phone numbers.
Access the telephone numbers by visiting the website, then select your region, and click Contact HP in
the upper-left corner.
●
http://www.hp.com/support/workstation_swdrivers—Provides access to software and drivers for
workstations.
50 Chapter 4 Diagnostics and troubleshooting
To Next Page
Loading...
Need help?
General
