HP Z1 G2 Maintenance And Service Guide

Problem Cause Solution
Sound occurs
intermittently.
Processor resources are being
used by other open
applications.
Shut down all open processor-intensive applications.
Workstation appears to
be locked up while
recording audio.
The hard drive might be full. 1. Before recording, be sure there is enough free space on the
hard drive.
2. Try recording the audio le in a compressed format.
The optical S/PDIF output
does not work.
S/PDIF is not the default
audio output device.
1. Go to Control Panel > Sound.
2. On the Playback tab, select Digital Output (S/PDIF).
3. Click Set Default.
Audio over DisplayPort is
not working.
Either the monitor does not
support audio, or DisplayPort
is not the default audio
output.
1. Go to Control Panel > Sound.
2. On the Playback tab, select the DisplayPort monitor. (If there is
no monitor audio device listed, the monitor does not support
audio).
3. Click Set Default.
Audio input does not
work.
The wrong device is set as the
default audio input.
1. Go to Control Panel > Sound.
2. On the Recording tab, select the appropriate input.
3. Click Set Default.
Solving printer problems
Problem Cause Solution
Printer does not print. Printer is not turned on and online. Turn the printer on and be sure it is online.
The correct printer driver for the
application is not installed.
1. Install the correct printer driver for the application.
2. Try printing using the MS-DOS command:
DIR C:\> [printer port]
Replace printer port with the address of the printer used.
If the printer works, reload the printer driver.
If you are on a network, you might
not have made a connection to the
printer.
Make the proper network connection to the printer.
Printer might have failed. Run printer self-test.
Printer does not turn on. The cables might not be connected
properly.
Troubleshooting scenarios and solutions 61

HP Z1 G2 Specifications

General

Brand	HP
Model	Z1 G2
Category	Desktop
Language	English