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Contents
Introduction ····································································································· 1
General guidelines ············································································································································· 1
Collecting log and operating information ············································································································ 1
Collecting common log messages ············································································································· 2
Collecting diagnostic log messages ··········································································································· 2
Collecting operating statistics ····················································································································· 3
Contacting technical support ······························································································································ 4
Troubleshooting hardware ·············································································· 4
Unexpected switch reboot ·································································································································· 4
Symptom ···················································································································································· 4
Troubleshooting flowchart ·························································································································· 5
Solution ······················································································································································ 5
Operating power supply failure on the HPE FlexNetwork 5130 24G SFP 4SFP+ EI Switch (JG933A) ············· 6
Symptom ···················································································································································· 6
Solution ······················································································································································ 6
Newly-installed power supply failure on the HPE FlexNetwork 5130 24G SFP 4SFP+ EI Switch (JG933A) ···· 6
Symptom ···················································································································································· 6
Solution ······················································································································································ 7
Fixed fan failure ················································································································································· 7
Symptom ···················································································································································· 7
Solution ······················································································································································ 7
Related commands ············································································································································ 8
Troubleshooting ACL ······················································································ 9
ACL application failure with an error message ·································································································· 9
Symptom ···················································································································································· 9
Solution ······················································································································································ 9
ACL application failure without an error message ····························································································· 9
Symptom ···················································································································································· 9
Troubleshooting flowchart ·························································································································· 9
Solution ···················································································································································· 10
Related commands ·········································································································································· 10
Troubleshooting IRF ····················································································· 12
IRF fabric establishment failure ······················································································································· 12
Symptom ·················································································································································· 12
Troubleshooting flowchart ························································································································ 12
Solution ···················································································································································· 13
Related commands ·········································································································································· 14
Troubleshooting Ethernet link aggregation ··················································· 15
Link aggregation failure ···································································································································· 15
Symptom ·················································································································································· 15
Troubleshooting flowchart ························································································································ 16
Solution ···················································································································································· 16
Related commands ·········································································································································· 17
Troubleshooting ports ··················································································· 18
A 10-GE SFP+ fiber port or GE SFP fiber port fails to come up ······································································ 18
Symptom ·················································································································································· 18
Troubleshooting flowchart ························································································································ 18
Solution ···················································································································································· 19
A 10/100/1000Base-T GE copper port fails to come up ·················································································· 20
Symptom ·················································································································································· 20
Troubleshooting flowchart ························································································································ 20
Solution ···················································································································································· 20
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